Implementation Specialist

JR United Kingdom; Leeds; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks an Implementation Specialist to join their dynamic team in Leeds. This role involves coordinating software installations, troubleshooting client issues, and educating users on software systems. With a strong focus on customer service and collaboration, you will play a key role in supporting clients across various industries, including Oil & Gas and Manufacturing. The company offers an attractive benefits package and a supportive environment for professional growth. If you're ready to take on a challenging yet rewarding position, this is the opportunity for you.

Benefits

Gym Kickback Incentive (Up to £25/month)

BUPA Medical Coverage

Casual Dress Code

Fortnightly Socials (Food & Drink)

Qualifications

• Bachelor's degree in related fields required.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Coordinate with project managers for software installation.
• Troubleshoot and document customer issues.
• Educate clients on using purchased software systems.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Time Management

Multitasking

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in IT

Tools

JIRA

ServiceNow

Salesforce

Job description

Social network you want to login/join with:

Implementation Specialist, Leeds, West Yorkshire

Client:

Location:

Leeds, West Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Job Summary

As a leading partner of SAP, IBM, and Oracle, Prometheus Group has been providing out-of-the-box software solutions to asset-intensive organizations for over 25 years, supporting key aspects of the asset lifecycle such as Maintenance, Operations, and Health & Safety. Prometheus develops software solutions to support daily operations for clients across the Oil and Gas, Energy, and Manufacturing industries worldwide.

Responsibilities

• Coordinate with project managers to review project plans for software installation.
• Configure systems to meet customer goals.
• Troubleshoot, analyze, and document customer issues.
• Communicate with clients during software delivery and customization for feedback and approval.
• Assist with customer environment upgrades.
• Translate professional service requests into technical implementation steps.
• Educate clients on using purchased software systems.
• Collaborate across departments to understand Prometheus products from a configuration perspective.

Skills and Experience

• Bachelor's degree in computer science, engineering, IT, or related fields.
• Basic knowledge of programming concepts (variables, functions, scope).
• Strong analytical and problem-solving skills.
• Ability to multitask effectively.
• Ability to work independently and in a team.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.

Preferred Qualifications

• Experience with ticketing systems such as JIRA, ServiceNow, Salesforce.
• Strong technical skills.
• Experience with software implementations and SaaS solutions.
• Experience in large manufacturing industries like Oil & Gas, Chemicals.
• Experience with Capital Projects/Completions Management software is a plus.

Benefits Overview

We offer an attractive benefits package, including:

• Gym Kickback Incentive (Up to £25/month)
• BUPA Medical Coverage
• Casual Dress Code
• Fortnightly Socials (Food & Drink)

Note: If you do not meet all the listed skills but are interested in this role, we are open to training motivated, eager individuals in a more junior position. Please contact [email protected] for more information.