Implementation Specialist

Anima Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Time off: 25 days + holidays

Private medical insurance

Parental leave

Pension contributions

Learning budget

Gym membership

MacBook & home office budget

Team off-sites

London/Farringdon HQ visits

Job summary

Anima Group is building a learning healthcare system in the UK, enabling best-practice care across GP practices. This role sits in a growing Implementation team that will support rapid onboarding of 131 practices and shape workflows, training, and scalable playbooks for hundreds of practices.

You will own end-to-end implementations, tailor workflows, and train clinicians and staff to use Anima confidently, with strong ownership of outcomes.

Qualifications

• Experience onboarding, implementation or training a SaaS product.
• Excellent teaching and communication skills.
• Patient and adaptable when priorities change.
• Strong problem-solving and quick product learning.
• Ability to manage multiple implementations and keep next steps clear.

Responsibilities

• Own implementations from kickoff to live go-live and early support.
• Configure workflows to match each practice’s operations.
• Deliver clear, practical training for clinicians and staff.
• Develop hypercare support and hand over to Support/CS.
• Create reusable training materials and collect customer feedback to improve processes.

Skills

SaaS onboarding

Teaching & communication

Patience & adaptability

Practical problem-solving

Ownership & organisation

Job description

I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the medical knowledge and clinicians were there. It was the system that failed: the way information moved, decisions got routed, and fragmented teams and data turned solvable problems into tragedy.

I started Anima to change that.

Our mission is human wellbeing, and we believe personalised medicine will transform it. Our founding insight is that getting there requires a system that learns continuously from care and its outcomes, optimising for human wellbeing. Building that learning engine is the opportunity at the heart of Anima.

We're now in 1,000+ clinics across 5 product lines, serving more than 25% of the UK population. We are cash flow positive, growing fast, and have a tight crew of ~45 people who care deeply for each other and the mission. Everyone has real ownership and a voice in decisions.

Multiple trillion-dollar companies will be built in healthcare over the next two decades. We intend to be one of them.

If you want to work on problems where the stakes are high, you belong at Anima. Your work here will save lives.

-- Shun

£65k–£90k base, plus equity
UK remote, UK working hours, with occasional UK customer visits

The role

Help GP practices make a confident start with Anima.

Last quarter, we onboarded 131 practices. We’re building a dedicated Implementation team to support that growth, and you’ll be one of its first members.

You’ll own each implementation from kick-off through go-live and early support, helping practice teams build the skills and confidence to use Anima independently. You’ll also help shape how we implement: improving workflows, developing training and building a playbook that works across hundreds of practices.

What you’ll do

• Own implementations from start to finish. Coordinate kick-off, configuration and go-live, aiming to get most practices live within their first week.

• Make Anima work for each practice. Understand how their team operates and configure workflows around their needs.

• Teach people to use it confidently. Run clear, practical training for clinicians and practice teams, adapting your approach to different levels of technical confidence.

• Build confidence beyond go-live. Develop practice super users, provide 1–2 weeks of hypercare and hand over cleanly to Support and Customer Success.

• Make great implementation repeatable. Create reusable training and group webinars. Use feedback from customers, Support and CS to solve recurring problems at their source.

What you’ll bring

• SaaS experience. You’ve worked directly with customers on a SaaS product in onboarding, implementation or training.

• Strong teaching and communication skills. You can make something unfamiliar feel manageable and check that people can put it into practice.

• Patience and adaptability. You respond thoughtfully when someone is struggling or their priorities change.

• Practical problem-solving. You learn products quickly and can work out why a workflow isn’t delivering the intended result.

• Ownership and organisation. You can keep several implementations moving while making the next steps clear to everyone involved.

Healthcare experience isn’t required—we’ll help you learn primary care. Experience creating training videos, guides or webinars would be useful.

What we offer

Anima should be where you do your life’s best work. We support that with:

• Time off: 25 days’ annual leave plus 8 UK public holidays, with flexible additional time off.

• Health cover: private medical, dental, vision and mental health insurance.

• Parental leave: 12 weeks’ maternity leave at full pay, rising to 24 weeks after two years; 4 weeks’ paternity leave at full pay.

• Pension: 4% employer contributions, with salary sacrifice and 100% of the employer National Insurance savings passed on to you.

• Learning: £1,000 annual budget for your development.

• Fitness: gym subscription matching up to £50 per month.

• Equipment: a high-spec MacBook and a home office budget.

• Time together: two full-team off-sites each year, previous destinations include Mykonos and Mexico.

• Farringdon office: a beautiful new London HQ, with most of the team together at least twice a week.

Everyone is welcome at Anima. We strongly believe in building a diverse and inclusive team. If you’re excited by our mission and believe you could do this work well, we’d love to hear from you, even if your experience doesn’t match every point above. If adjustments would help you participate fully in the interview process, please let us know.