Implementation Specialist

NAVEX Global, Inc.; Greater London; On-site; GBP 36,000 - 44,000; Full time

Job summary

NAVEX Global, Inc. is seeking an Implementation Specialist to guide customers through implementing our integrated risk and compliance software. In this hybrid role you’ll manage project timelines, coordinate resources, configure software, and deliver online meetings and trainings.

You’ll join a collaborative team that values growth, accountability, and bold thinking, with a starting salary of 40,000 GBP per year and opportunities to advance as you deliver successful on-time projects.

Qualifications

• 2+ years of experience in a customer service, project management, and/or implementation role.
• Excellent communication and attention to detail.
• Ability to work independently and in a team, managing multiple projects.

Responsibilities

• Provide world-class customer service to NAVEX customers.
• Set expectations, establish project timelines, and motivate customers to deliver within scope and on-time.
• Coordinate internal and external resources for flawless execution of customer projects.
• Manage multiple implementation projects, prioritising responsibilities and tracking to completion.
• Maintain accurate customer and project records.
• Configure customer software using proprietary tools.
• Provide project status updates and reliable forecasts to the team manager.
• Contribute to other internal initiatives as requested.

Skills

Customer service

Project management

Implementation

Tools

Microsoft Office

Job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values . We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

Are you someone who is organised, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Implementation Specialist role may be a great fit for you! NAVEX is looking for a new Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team’s collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

What you’ll get:

• Meaningful Purpose.Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment.We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture.We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters.You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results.We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

• Provide world-class customer service to all NAVEX customers
• Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
• Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
• Manage multiple implementation projects, prioritising project responsibilities, executing project deliverables and tracking projects to successful completion
• Maintain accurate customer and project records
• Configure customer software using proprietary tools
• Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
• Work on other exciting internal initiatives, as specified by your team manager

What you’ll bring:

• 2+ years of experience in a customer service, project management, and/or implementation role
• A high level of attention to detail, excellent follow-through, consistently reliable and accountable
• The ability to work independently as a self-starter and within a team environment
• The ability to learn and assimilate new information quickly
• Flexibility to adjust to a dynamic work environment and contribute to a growing team
• The ability to manage multiple projects simultaneously and work within fixed deadlines
• The ability to foster customer relationships
• Working knowledge of Microsoft Office
• Culture Agility.Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness.Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• The starting pay rate for this role is 40,000 GBP per annum. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.