Implementation Services Manager

Benifex Limited; Southampton; Hybrid; GBP 75,000 - 105,000; Full time

Benefits offered by this job

Flexible work setup

25 days holiday

Birthday off

Wellbeing days

Healthcare cash plan

Employee Assistance Plan 24/7

Income protection

Pension scheme

Enhanced parental leave

Benifex card £50 monthly

Job summary

Benifex is seeking an experienced Implementation Services Manager to lead the delivery function, line-manage Team Leaders, and own performance, capacity and quality across the function. You will ensure predictable delivery, maintain standards, and drive continuous improvement.

You will partner with Project Management, Solution Consulting, QA and Architecture to enable smooth handovers and capacity planning, while developing teams and building capability across the organisation.

Qualifications

• Experience delivering SaaS implementations in senior delivery roles.
• Strong knowledge of delivery methodology, milestones, governance and change control.
• Proven ability to lead cross-functional delivery teams and drive execution.
• Experience partnering with Project Managers and Solution Consulting for handovers.

Responsibilities

• Line manage Team Leaders and direct reports with clear expectations.
• Oversee delivery performance and capacity health across the function.
• Ensure workload, WIP, quality, risks and team health are managed.
• Embed delivery standards, documentation, and QA controls across teams.
• Resolve blockers and escalations with cross-team coordination.
• Report delivery performance and improvement metrics to senior stakeholders.

Skills

SaaS implementations

Delivery leadership

Cross-functional leadership

QA practices

Governance and change control

Job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

Why should you apply?

• Take the next step into people leadership by leading Team Leaders and consultants, shaping team performance, capability development, and succession planning across a key delivery function.

• Drive meaningful operational impact by influencing delivery standards, capacity planning, quality improvements, and cross-functional collaboration to help the business scale successfully.

• Expand your organisational influence through close partnership with Project Management, Solution Consulting, Solution Architecture, QA, and senior stakeholders to improve customer outcomes and delivery excellence.

• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
• Work for a profitable, fast-growing market leader in the online reward and benefits space

Great benefits

• Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
• 25 days holiday plus your local bank holidays
• Your birthday off
• Two half day wellbeing days
• Healthcare cash plan to cover the costs of day to day healthcare
• Employee Assistance Plan 24/7 365 support
• Income Protection (75%) and life assurance (4x salary)
• Pension scheme
• Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
• £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

The Implementation Services Manager will manage the relevant Implementation Services function or sub-function by leading Team Leads, owning functional performance, capacity health, standards adoption and escalation discipline. The role ensures Team Leads are equipped and accountable to manage their consultant teams effectively, while maintaining predictable delivery, quality and continuous improvement across the function.

Responsibilities

• Line manage, coach and develop Team Leaders and direct reports, ensuring clear expectations, strong performance, capability growth and succession planning.
• Directly manage assigned individual contributors, providing performance management, coaching, development, workload oversight and delivery support.
• Own delivery performance across the relevant Implementation Services function or sub-function through the Team Lead layer.
• Ensure Team Leads are managing workload, WIP, quality, risks and team health consistently.
• Own the functional capacity view across teams, escalating priority trade-offs where demand exceeds available supply.
• Embed implementation methodology, delivery standards, documentation expectations and quality controls across teams.
• Resolve cross-team blockers, systemic issues and escalations that cannot be resolved at Team Lead level.
• Partner with Project Management, Solution Consulting, QA, Solution Architecture and Head of Operations to ensure handovers, delivery readiness and capacity risks are visible.
• Consolidate and report functional delivery performance, utilisation, quality, capacity and improvement metrics to senior stakeholders.
• Use delivery trends, rework, blocker patterns and quality data to drive continuous improvement.
• Ensure capability development plans are in place across teams, using performance, quality and delivery trends to identify training and coaching priorities.
• Lead implementation of functional change initiatives and ensure new standards, processes and ways of working are embedded consistently across teams.

What are we looking for?

• Experience delivering SaaS implementations in an Implementation Consultant, Solution Architect, delivery lead, or similar role, with accountability for milestones and quality.
• Strong working knowledge of delivery methodology (phases, milestones, governance, change control) and what “good” looks like in scalable delivery.
• Demonstrated ability to lead and coach cross-functional delivery teams (Solution Architects, Implementation Consultants, QA, Data) and drive consistent execution.
• Proven ability to identify and resolve delivery blockers and risks early, escalating with clear options and recommendations.
• Experience partnering closely with Project Managers and Solution Consulting to ensure clean handover, shared understanding of scope, and effective governance.
• A quality-first mindset, with experience implementing QA practices, documentation standards, and continuous improvement to reduce rework.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial call with the Talent team

Interview with the hiring manager and a member of the team

Final interview with the Director.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.