Implementation Project Manager

ZipRecruiter; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company, Ligentia, is seeking an experienced Implementation Project Manager to drive strategic customer onboarding. This role involves managing complex projects, engaging with senior leaders, and enhancing processes within a dynamic global supply chain environment. With an emphasis on exceptional service delivery, this position offers a collaborative work environment that thrives on growth and innovation.

Qualifications

• Extensive experience in project and change management, particularly in cross-functional supply chain and tech.
• Experience within a global supply chain company.
• Strong understanding of supply chain processes and technology.

Responsibilities

• Manage projects, liaise with clients and teams, and improve processes.
• Oversee large and complex customer implementations.
• Deliver excellent service, training, and support.

Skills

Project Management

Leadership

Analytical Skills

Stakeholder Management

Customer Service Focus

Agile Methodology

Process Improvement

Education

Project Management Qualification (PMP, APICS)

Tools

MS Project

Jira

Trello

Job description

Job Description

Join Ligentia!

We're looking for an experienced Implementation Project Manager to lead strategic customer onboarding.

Your Role:

• Day-to-day: Manage projects, liaise with clients and teams, and improve processes.
• Strategic: Oversee large and complex customer implementations.
• Leadership: Mobilise and motivate teams, ensure project success, and communicate effectively.
• Senior Leadership Engagement: Communicate with and influence senior leaders.
• Customer Focus: Deliver excellent service, training, and support.
• Process Improvement: Conduct post-implementation reviews; identify and implement improvements for better efficiency.
• Collaboration: Work closely with global and local teams for seamless project delivery.
• Project Management: Plan, track, and manage projects from start to finish.

What You'll Need:

• Extensive experience of project and change management, particularly in cross-functional supply chain and tech.
• Experience within a global supply chain company
• Strong understanding of supply chain processes and tech
• Project management qualification (PMP, APICS, etc.)
• Proficiency in project management tools (MS Project, Jira, Trello)
• Ability to manage multiple projects and meet deadlines
• Agile methodology experience
• Strong analytical skills
• Exceptional customer service focus
• Adaptability to changing project requirements
• Effective stakeholder management

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.

Ready to join us? Apply now!