Implementation Project Manager

Reed; England; Remote; GBP 43,000 - 49,000; Full time

Job summary

A respected technology firm is seeking an Implementation Lead to drive customer success and manage onboarding processes for new clients. The ideal candidate will have strong service project management skills, experience with data migration, and a proven ability to influence service improvements. This role offers a competitive salary and the flexibility of remote work.

Qualifications

• Proven experience of developing and implementing service projects.
• Strong IT skills with various computer systems.
• Customer service and relationship management expertise.

Responsibilities

• Onboard new clients onto the organisation's platform.
• Manage the end-to-end process for seamless transitions.
• Deliver against deadlines in a time-critical environment.

Skills

Service project development

IT skills

Customer service

Data migration management

Deadline management

Quality compliance

Stakeholder engagement

Data analysis

Public interaction

Service improvement

Job description

Implementation Lead

Reed Technology is delighted to be working with a highly regarded organisation with their search for a Implementation Lead

Within this role you will be the driving force behind seamless transitions, customer success, and operational excellence — onboarding new clients onto the organisations platform, seamlessly managing the end to end process

Hours:35 hours per week

Shift pattern: Monday to Friday 09:00-17:00

Salary: £43,450 per annum rising to £48,450 after successful completion of probation

Location: Remote

We are looking for:

• Proven experience of developing and implementing service projects. Project Planning – prince2 or similar
• Strong IT skills using a wide range of different computer systems including Word, Viso, Excel, PowerPoint and Outlook Can challenge in a professional and personable way.
• Customer service and relationship management
• Management of data migration
• Experience of delivering against deadlines in a time critical environment
• Adhere to the highest levels of quality and compliance in line with company policies and procedures.
• Can use the stakeholder expertise to drive results.
• Is an engagement champion obtaining buy in from the staff
• Can analyse large amounts of data to demonstrate results.
• Demonstrable experience of working with the public face to face and/or on the telephone.
• Ability to influence ideas, suggestions, and feedback to improve the service and to identify and implement service improvement projects.
• Aware of health and safety responsibilities for team.
• Has delivered tangible change programmes in SME.

If you are interested in this opportunity please apply online or for more information please contact me on