Implementation Manager, EMEA

SevenRooms; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

SevenRooms is seeking an Implementation Manager to lead enterprise customer onboarding and ensure effective implementations. This crucial role requires experience in enterprise SaaS, project management skills, and the ability to communicate the value of the platform to drive customer success. Join a diverse team focused on delivering exceptional experiences in the hospitality industry.

Benefits

Comprehensive benefits package including private medical coverage.

Monthly stipend via Roomie’s Choice program.

Equity options for all employees.

Financial support for continuing education.

Fresh Start Program for new hires.

Qualifications

• 3+ years of experience in Enterprise SaaS implementations, preferably in the hospitality sector.
• Experience partnering with Fortune 1000 or large enterprise accounts.
• Ability to build consultative relationships with C-Suite stakeholders.

Responsibilities

• Oversee implementation process for enterprise accounts ensuring timeline accuracy.
• Manage project timelines from kick-off to training.
• Collaborate cross-functionally to ensure a consistent client experience.

Skills

Detail-oriented

Project Management

Data Analysis

Problem-solving

Excellent communication

Tools

Salesforce

Smartsheet

Google Suite

Job description

The Team & Role

We are looking for an Implementation Manager at SevenRooms who will be responsible for driving initiatives aimed at a timely and accurate rollout of our platform for Enterprise customers. This role requires a holistic approach to the implementation lifecycle, including providing guidance throughout the on-boarding process and the ability to consistently communicate the value of SevenRooms. The role is essential in the success of ensuring high adoption and overall customer lifetime value.

The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer centric approach. You will be joining a growing team and reporting directly to the Regional Lead. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans.

What You’ll Do

• Collaboration: Work cross-functionally with teams at SevenRooms to ensure a consistent client experience from pre-sale to implementation for each onboarded and integrated customer.
• Enterprise Implementation: Oversee the implementation process of enterprise accounts including launch and timeline accuracy; help Customer Success Managers ensure that customersderive maximum value from their investments with SevenRooms
• Project Management: Plan, schedule, and manage project timelines and activities from kick-off to training, ensuring each project is delivered on time and satisfies the desired outcomes of aSevenRooms implementation.
• Data Analysis: Ensure all key data is collected and entered as part of implementation to support data continuity as the client adopts new workflows within SevenRooms; be comfortablechallenging clients that push back on providing complete datasets.
• Account Management: Plan and facilitate recurring project touch points to ensure clients are providing complete, quality data within expected timelines to support best practice adoption andtimely-go-live.

Who You Are

• 3+ years of experience in Enterprise SaaS implementations, preferably in hospitality
• Hospitality industry experience is a plus
• Experience partnering with Fortune 1000 companies or other large enterprise accounts
• Detail-oriented with the ability to set priorities and be flexible in a high-growth environment
• Excellent written communication and presentation skills
• Solutions-oriented; proven track record of using your incredible problem-solving and interpersonal skills to achieve company goals
• Ability to build consultative relationships with C-Suite stakeholders and have working experience interacting with cross-functional teams
• Proven record of creating and maintaining project plans, monitoring open issues, and driving resolutions
• Experience with Salesforce, Zoom, Smartsheet, Google Suite, and equivalent tools

What We Offer

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen.
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
• Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
• Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2023, 2022, 2020)
• Inc. 5000 (2024, 2023, 2022)
• Ragan’s Platinum HR Awards Finalist (2022)
• Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
• Built in Best Place to Work NYC - Midsize Companies (2023, 2022)
• VentureFizz Unique PTO (2022)
• Forbes Best Startup Employers (2022)

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/2P6ey4M