Implementation Manager - Embedded Finance

Academic Key; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Airwallex in London is seeking an Implementation Manager to own end-to-end client integrations and drive complex enterprise projects. You will orchestrate cross-functional teams across onboarding, configuration, testing, and go-live to deliver on time and within scope.

The role requires strong project delivery experience, a background in professional services, and deep knowledge of global payment products. The position is hybrid with three days in-office in London.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years of Product Delivery Management or Project Management experience.
• 5+ years of professional services or client-facing delivery experience.
• Demonstrated experience with global payment products.

Responsibilities

• Translate business requirements into end-to-end delivery plans and launch strategies.
• Lead multi-stakeholder delivery teams across onboarding, configuration, testing, and go-live.
• Coordinate with legal, compliance, privacy, risk, and product for sign-offs.
• Track metrics like time-to-go-live and drive post-launch improvement.
• Ensure on-time, on-scope delivery across regions.

Skills

Project management

Client delivery

Stakeholder management

Global payments

Education

Bachelor's degree in related field

Job description

Implementation Manager - Embedded Finance

Airwallex · UK - London

Abroad

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. About the team The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and API integration stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market What you’ll do As a Technical Implementation Manager, you will own the end-to-end delivery of complex client integrations that bring our global payments and financial products to life for enterprise partners, shopping carts, and payment gateways. You will turn agreed business requirements and solution designs into actionable plans, orchestrating cross‑functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You’ll sit at the intersection of Sales, Solutions Engineering, Product, and Operations, ensuring that every phase from pre-sale through go-live and early optimisation runs smoothly. This role is based in London (3 days in office). Responsibilities: Take agreed business requirements and solution proposals and translate them into comprehensive project delivery plans, operating rhythms, and execution strategies for end-to-end partner integrations (from scoping through full launch). Own overall project management for client product integrations, including internal and external communication, risk and dependency management, and day-to-day orchestration of workstreams across onboarding, configuration, testing/certification, and pilot/launch. Lead the delivery of partner projects in close collaboration with integration engineers and other technical stakeholders, ensuring functional flows, architecture, and timelines are clearly understood and adhered to. Drive a core project team across all phases of the sales and delivery lifecycle: pre-delivery with commercial/sales managers and solution architects, delivery with solution engineers, and post-delivery with technical account managers and support/operations teams. Coordinate cross-functional approvals and inputs from internal stakeholders (e.g., legal, compliance, privacy, risk, operations, finance, product) to secure timely sign-off on proposed solution designs and integration approaches. Partner with internal product and engineering teams to prioritise solution requirements needed for a given integration, balancing roadmap constraints with committed client timelines and escalating trade-offs where required. Collaborate with internal PMO or program functions to align partner-specific delivery milestones with broader product roadmaps and operational readiness plans. Apply professional services methodologies and disciplined project management practices (governance, RAID logs, KPIs, status reporting) to manage complex, multi-workstream efforts spanning multiple regions and stakeholder groups. Track and communicate clear metrics across your portfolio (e.g., time-to-go-live, adherence to plan, quality of launch) and lead structured post-launch reviews to drive continuous improvement of our integration playbooks. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor’s degree in a related field. 5+ years of experience in Product Delivery Management or Project Management, managing complex, multi-stakeholder technology or financial services implementations. 5+ years of professional services or client-facing delivery experience in a high-paced environment (e.g., consulting, systems integration, or enterprise implementation). Demonstrated experience with global payment product