Implementation Manager

Accurx; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Equity options

Office in Shoreditch (dog-friendly)

28 days holiday + bank holidays

Work from anywhere 4 weeks per year

Enhanced parental leave

Fertility support

Parental loss support

Free healthy breakfasts, snacks and L}

Job summary

Accurx is seeking an Implementation Manager to drive large-scale rollouts of tools like Scribe across NHS practices. You will ensure adoption, align with clinicians and admin teams, and shape how AI features are introduced and scaled countrywide.

You will lead transformations beyond basic rollout, coordinating with clinical staff and IT to maximize value while maintaining focus on the patient journey and workflow integration.

Responsibilities

• Driving deep transformation: Leading big-scale rollouts for complex products like Scribe, ensuring sustainable solutions.
• Strategic boundary-setting: Defining implementation plans and managing commercial expectations.
• Owning the AI journey: Being the go-to expert on emerging AI features and how they are introduced to practices.
• Closing the feedback loop: Reviewing cohorts 6-9 months post go-live to assess usage and impact.
• Scaling with smarts: Using internal AI dashboards to handle data and free time for human-focused work.
• Raising the bar: Continuously improving processes with autonomy to implement changes.

Job description

Accurx is where conversations happen with and about patients in the NHS

For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that connects everyone through communication.

What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts.

Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time.

We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

Gamechanging, right? Here's what you'll be getting stuck into to make it work

As an Implementation Manager, you’ll be the one making sure our most ambitious tools actually land and stick in Secondary care. You won't just be ticking boxes on a rollout list; you’ll be leading the charge on high-impact transformations, like helping clinicians and admin teams move over to Accurx Scribe. You'll spend your time figuring out how these tools fit into the daily lives of clinicians, making sure they aren't just "installed," but are genuinely making things better for everyone.

• Driving deep transformation: Leading big-scale rollouts for complex products like Scribe, making sure we’re not just doing the basics but fundamentally changing how healthcare is delivered.

• Strategic boundary-setting: Standing firm on implementation plans and managing commercial expectations to ensure we deliver sustainable solutions without overcommitting.

• Owning the AI journey: Becoming the go‑to expert on our emerging AI features, taking full ownership of how they are introduced to practices and scaled across the country.

• Closing the feedback loop: Reviewing practice cohorts 6-9 months after go‑live to see if they’re actually using the product as intended and figuring out how we can make it even better.

• Scaling with smarts: Using our internal AI dashboards to handle the "heavy lifting" of data, so you can focus on the human side of implementation while we automate the repetitive bits.

• Raising the bar: Constantly looking for ways to improve our processes—if something isn't working or could be more efficient, you’ll have the autonomy to change it.

You should apply if...

• You’ve been around the block with big rollouts: You have solid experience managing complex implementations in a fast‑paced business and you know how to keep a project moving.

• You’re a "driver," not a "passenger": You don't wait to be told what to do; you dive into the context, spot the problems, and take the lead on solving them.

• You can hold your own: You’re comfortable having tough conversations with stakeholders and can stay firm on what’s achievable

• You’re a natural communicator: You can explain technical or complex changes in a way that feels clear, simple, and actually exciting for the people using them.

• You’re relentlessly resourceful: When you hit a roadblock, you don't just stop - you find a creative way over, under, or through it.

• You care about the "why": You’re motivated by the idea of fixing healthcare communication and want to see the real‑world impact of your work on clinicians and patients.

What’s in it for you?

You’ll join a high‑performing team on a mission to solve healthcare productivity, building a platform used by around 300k NHS staff every week, supporting the care of over 50 million NHS patients every year. We set a high bar, move fast, and give people the ownership and support to do the best work of their careers

• £45,000 - £60,000 salary, plus a discretionary recognition bonus for exceptional performance and impact, nominated by managers and awarded by our leadership team

• Equity: £15,000 in equal share options, so you share in the value you help create

• Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life

• Built for collaboration: We are an office‑first culture and ask that you’re in our (dog‑friendly) Shoreditch office for a minimum of 3 days a week

• Close to our users: Regular hackathons, plus dedicated time to visit GP practices and other healthcare settings to see first‑hand how our products are used

• Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year

• Support at home: We offer enhanced parental leave, fertility support and parental loss support

• We have our very own chefs: Free healthy breakfasts, snacks and lunches, plus a weekly sweet treat