Implementation Manager

Equals Money; Greater London; Hybrid; GBP 62,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday per year + birthday off

£250 annually for learning and development

Free onsite gym and discounted memberships

Health and wellbeing discounts

Interbank currency rates for transfers

Bupa Private Healthcare

Free eye test and £50 for glasses

Mental health services

Life assurance policy

Contributory pension scheme

Cycle to Work scheme

Season ticket loans

Enhanced parental policies

Complimentary refreshments

Job summary

A financial technology company is seeking an Implementation Manager to deliver exceptional onboarding experiences for its Platform-as-a-Service customers. The role requires strong technical skills, project management capabilities, and the ability to foster relationships across teams. Responsibilities include managing implementation processes, coordinating with stakeholders, and ensuring timely integration. Candidates should have experience with API technologies and excel in clear communication. This position offers a competitive salary in a hybrid working environment.

Qualifications

• Experience in a software product company dealing with customer technical teams.
• Proven history of scoping technical requirements effectively.
• Strong focus on client outcomes while balancing business needs.

Responsibilities

• Lead the onboarding experience for Platform-as-a-Service customers.
• Create and manage implementation plans and timelines.
• Facilitate integration projects and maintain communication with stakeholders.

Skills

Customer technical relationship management

Technical solutions communication

Customer-centric implementation

Stakeholder management

Excellent communication skills

Documentation of complex processes

Quick learning

Tools

API testing tools (Postman, SOAPUI, CURL)

Job description

About Us

Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award‑winning product portfolio allows customers to make low‑cost multi‑currency payments across various products. From travel money to transfers, currency hedging and expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.

About The Role

Implementation Manager – a mid‑level position at Equals Money, responsible for delivering a world‑class onboarding experience for our Platform‑as‑a‑Service customers. The role combines strong technical skills, project management, and the ability to build foundational relationships with our customers.

Responsibilities

• Completing post‑sale onboarding tasks and leading customers through our implementation processes, including setting up test systems.
• Creating and tracking implementation task lists and plans based on agreed services and client objectives, and driving those plans to completion.
• Planning and managing customer integration project timelines from kick‑off to completion.
• Leading weekly integration progress calls, maintaining clear agendas and following up on action points to maintain momentum.
• Building strong cross‑functional relationships with Sales, Product, and Support teams to maximise the value of our API offering.
• Coordinating with internal teams to help customers go live and meet agreed deadlines.
• Acting as the liaison between business users, technology teams, and support teams during project delivery.

Essential Skills

• Experience developing relationships with customer technical teams in a software product company environment.
• Confidence in scoping requirements and communicating technical solutions to both technical and non‑technical stakeholders.
• Strong customer‑centric focus on implementation, support and best practices.
• Ability to manage numerous stakeholders with varying priorities and seniority levels.
• Advocacy for clients while balancing the best outcomes for the business.
• Excellent written and verbal English communication, presentation and public speaking skills.
• Ability to explain complex concepts clearly to all audiences.
• Clear, concise documentation of complex processes.
• Quick learning with new systems and technologies.

Values

• Make it happen
• Succeed together
• Be the customer
• Go beyond

Desirable Skills

• Experience implementing API‑driven products in the B2B payments and card issuing industry.
• Comfort with Postman, SOAPUI, CURL or other API testing tools.
• Experience analysing API messages and spotting errors or formatting issues.

Our Investment in You

We welcome people into Equals, fostering teamwork and celebrating successes. We put you in the driving seat of your career and help you reach your full potential through growth opportunities and developmental support.

Benefits

• A competitive salary benchmarked against a peer group.
• 25 days holiday per year + your birthday off.
• £250 per year towards learning and development.
• Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere.
• GetActive with Aviva – health and wellbeing discounts.
• Interbank currency rates on travel and international transfers.
• Bupa Private Healthcare.
• Free eye test and up to £50 for glasses.
• EAP Service – mental health services.
• Life assurance policy – 3× annual salary.
• Contributory pension scheme.
• Cycle to Work scheme.
• Season ticket loans.
• Enhanced parental policies.
• Complimentary tea, coffee, soft drinks and fruit.
• Hybrid working arrangement where possible.

Location and Salary

London, England, United Kingdom | £62,000.00‑£67,000.00 per year

Commitment to Inclusion

Equals strives to create a workplace where everyone can be themselves. We are committed to inclusion, equality and diversity, encouraging you to bring your unique perspectives and experiences to help us understand and serve our customers better.