Implementation Lead

JR United Kingdom; Crawley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic cloud-based dental software company is seeking an Implementation Lead to oversee the implementation process and ensure customer satisfaction. This role requires strong analytical and communication skills, with opportunities for growth within a rapidly expanding UK division focused on innovation and customer success.

Benefits

Growth opportunities in a rapidly expanding division.

Join a mission-driven team that values your growth.

Qualifications

• Experience in healthcare or dental industry is a plus.
• Experience using software.

Responsibilities

• Oversee the implementation process and ensure customer satisfaction.
• Collaborate with cross-functional teams for successful implementation.
• Monitor core workflow adoption during the initial weeks.

Skills

Analytical Skills

Software Implementation

Communication skills

Customer Satisfaction

Customer Service skills

Problem-solving abilities

Ability to work independently

Ability to work collaboratively

Education

Bachelor's degree or equivalent experience

Job description

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Implementation Lead, crawley, west sussex

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Client:

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Role Description

Responsibilities:

• Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices.
• Collaborating with cross-functional teams to ensure successful implementation.
• Identify and communicate potential risks and roadblocks during implementation.
• Being a single point of contact for the customer till they are settled and set up for success on CareStack.
• Adopt a consultative approach to understand the current practice workflows and adapting them for CareStack.
• Influence and educate the customer towards better workflows and SOPs that would yield higher growth
• Monitor them for core workflow adoption during the initial few weeks and proactively reach out if they are found vulnerable while using CareStack.
• Make an early assessment of the change management impact on the practice and predict possible churn scenario and highlight the ones that may need more support than usual.

Required Skills / Experience

• Analytical Skills, Software Implementation, and Communication skills
• Customer Satisfaction and Customer Service skills
• Experience in healthcare or dental industry is a plus
• Experience using software
• Excellent problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor's degree or equivalent experience

Company Description

CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement and reporting needs of dental offices. With features for centralization, automation, and analytics, CareStack enables dental organizations to achieve scale. Since our UK launch in November 2023, we have been rapidly growing and redefining dental practice management. Join our mission-driven UK team that thrives on innovation, growth, and customer success.

Why Join Us:

• Growth opportunities in our rapidly expanding UK division.
• Join a team that values your growth and success.

Our Team:

At CareStack, transparency and trust are key. Join a tight-knit group of professionals dedicated to excellence and supporting each other's journeys.

Impact and Growth:

Your role at CareStack will be significant. Help us revolutionize the dental practice management industry with our innovative solutions. This role offers substantial growth potential as you drive the success of our UK division.