Implementation Project Manager

SFG20; Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Remote/Hybrid first policy

26 days holiday + bank holidays + buy

Private Medical insurance

Job summary

SFG20 is seeking an Implementation Project Manager to guide customers through onboarding of the SFG20 platform, ensuring rapid value realization and high satisfaction. You will combine project management with hands-on delivery, coordinating internal teams and data migration activities, workshops, and go-live support to deliver implementations on time and to a high standard.

Strong Excel skills, experience with SaaS deployments, and excellent stakeholder management are essential in this role

Qualifications

• Experience in Facilities Management, Building Maintenance or Compliance sectors.
• Experience implementing SaaS or cloud-based software solutions.
• Advanced Microsoft Excel skills for data manipulation and validation.

Responsibilities

• Lead customers through the implementation journey from project kick-off to go-live.
• Configure customer data within the SFG20 platform using internal systems and implementation tools.
• Prepare, cleanse, manipulate and validate customer data using Microsoft Excel and other implementation tools.
• Deliver implementation activities in line with project plans, timelines and quality standards.
• Conduct customer workshops, implementation meetings and progress updates.
• Support customers with onboarding activities and transition to Business as Usual.
• Ensure documentation is completed and maintained accurately.
• Manage multiple implementation projects simultaneously, including scope, timelines and budget.

Skills

Customer-facing communication

Project planning

Organisational skills

SaaS deployments

Workshops facilitation

Data migration

Stakeholder management

Data analysis

Education

Project Management qualification (PRINCE2/APM/Agile/PMP)

Tools

Microsoft Excel

Implementation tools

Job description

About us

SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.

Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.

About the role

As an Implementation Project Manager, you play a critical role in ensuring customers successfully adopt the SFG20 platform, enabling them to realise value quickly and confidently.

By combining project management expertise with hands‑on implementation delivery, you will guide customers from project initiation through to go‑live. You will deliver a high‑quality onboarding experience, manage implementation projects of varying complexity, and coordinate internal resources to ensure implementations are delivered efficiently, on time, and to a consistently high standard. Your work directly contributes to customer satisfaction, adoption, retention, and long‑term success.

Key Responsibilities

Customer Implementation & Delivery

• Lead customers through the implementation journey from project kick‑off to successful go‑live.




• Configure customer data within the SFG20 platform using internal systems and implementation tools.




• Prepare, cleanse, manipulate and validate customer data using Microsoft Excel and other implementation tools.




• Deliver implementation activities in line with agreed project plans, timelines and quality standards.




• Conduct customer workshops, implementation meetings and progress updates throughout the project lifecycle.




• Support customers with onboarding activities, system adoption and transition to Business as Usual.




• Ensure implementation documentation is completed and maintained accurately.

Project Management

• Manage multiple customer implementation projects simultaneously, ensuring delivery to agreed scope, timescales and budget where applicable.




• Develop and maintain project plans, monitor milestones and proactively manage project risks and issues.




• Coordinate activities across internal teams including Customer Success, Product, Sales and Technical teams.




• Provide regular project reporting and communicate progress clearly to customers and internal stakeholders.




• Escalate project risks appropriately and drive resolution to maintain successful project delivery.

Resource Planning & Capacity Management

• Support the planning and scheduling of implementation activities across the Implementation team and wider business.

Continuous Improvement

• Contribute to the ongoing improvement of implementation processes, tools and documentation.




• Identify opportunities to improve customer onboarding efficiency and project delivery.




• Share best practice and lessons learned across the team.

Customer Experience

• Build trusted relationships with customers, acting as a key point of contact throughout implementation.




• Deliver a professional, consultative customer experience that reflects SFG20’s values.




• Understand customer requirements and translate these into successful implementation outcomes.




• Work collaboratively to maximise customer satisfaction and successful adoption of the SFG20 platform.

Essential experience

• Experience within Facilities Management, Building Maintenance or Compliance sectors.




• Excellent customer‑facing communication and relationship management skills.




• Strong project planning and organisational skills.




• Experience implementing SaaS or cloud‑based software solutions.




• Advanced Microsoft Excel skills, including data manipulation, validation and analysis.




• Experience managing multiple projects simultaneously




• Comfortable presenting to customers and facilitating workshops.




• Familiarity with data migration or system configuration activities.

Desirable experience

• Project Management qualification (PRINCE2, APM, Agile, PMP or equivalent).




• Experience contributing to process improvement initiatives.




• Experience supporting resource planning or capacity management.

Additional Information

All candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks.

Our Benefits:

• 26 days holiday + Bank holidays + buy up to 5 days




• Private Medical insurance with BUPA




• Remote/Hybrid first policy




• Employee Assistance programme with WeCare




• Enhanced Family Friendly Benefits




• Gym Discounts




• and more!

Equal opportunities for everyone

Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work!

We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work.

We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

If there’s anything we can do to accommodate your specific situation, please let us know.