Implementation Engineer

ClearCourse; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Engineer to enhance their team. This role involves installing cutting-edge EPoS systems and providing top-notch training to clients in the hospitality sector. With a strong emphasis on customer satisfaction, you will ensure systems are tailored to meet client needs and maintain excellent relationships. The company offers a hybrid working model, generous leave, and comprehensive benefits, making it an ideal opportunity for those looking to grow in a supportive environment. If you have a passion for technology and customer service, this position is perfect for you.

Benefits

25 days of annual leave + birthday off

Volunteering days

Life Assurance

Private medical cover

Enhanced Company Pension contributions

Employee wellbeing perks

Enhanced maternity, paternity, and adoption pay

Generous training budgets

Qualifications

• At least 12 months of experience in a similar role.
• Strong knowledge of EPoS systems and software installations.

Responsibilities

• Install EPoS systems and associated software at client venues.
• Train clients on using the software effectively.

Skills

EPoS systems knowledge

Software installations

Card payment solutions

Cloud solutions understanding

PC and EPoS hardware knowledge

Communication skills

Troubleshooting skills

Windows desktop & server environments

Basic networking knowledge

CompTIA A+ / N+ certification

Job description

Career Level: 10S Senior
Posting Date: 21 Mar 2025

Are you a Field Service Engineer looking for your next challenge? Do you have at least 12 months of experience in software installations? If so, this could be your next career step!

At TISSL, we are a market-leading technology company providing cutting-edge POS solutions to the hospitality industry, including Michelin-starred restaurants. With the recent surge in demand for our industry-leading software, we're looking for a Field Service Engineer to take charge of system builds, customer training, and seamless installations.

What You'll Be Doing:

1. Install EPoS systems and associated software at client venues.
2. Build and install customer-specific data onto the system.
3. Train clients on using the software effectively.
4. Ensure all systems are configured to meet client requirements before installation.
5. Conduct system handovers and provide post-installation support.
6. Maintain strong client relationships, offering expert guidance and troubleshooting.
7. Work closely with internal teams to ensure smooth implementations.

What We're Looking For:

1. At least 12 months of experience in a similar role.
2. Strong knowledge of EPoS systems, software installations, and card payment solutions. (Training will be provided.)
3. Understanding of Cloud solutions.
4. Strong PC and EPoS hardware knowledge.
5. Excellent verbal and written communication skills.
6. Software and hardware troubleshooting skills.
7. Knowledge of Windows desktop & server environments.
8. Basic networking knowledge (Routers, Switches, Firewalls, TCP/IP, etc.).
9. CompTIA A+ / N+ certification (or equivalent technical knowledge).

Why Join TISSL?

We believe in rewarding our employees with a comprehensive benefits package that supports both your personal and professional growth, including:

• Hybrid working model with 25 days of annual leave + your birthday off.
• Volunteering days to give back to the community.
• Life Assurance & Group Income Protection for peace of mind.
• Private medical cover with a cash plan for additional support.
• Enhanced Company Pension contributions.
• Employee wellbeing perks, including Perkbox and Peppy wellbeing programs.
• Enhanced maternity, paternity, and adoption pay.
• Generous training budgets and reimbursement for professional memberships.

Apply Now!