Implementation Engineer

Assured Data Protection; Harewood; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in data backup and disaster recovery is looking for an Implementation Engineer. This role involves onboarding new customers, configuring on-premises appliances, and troubleshooting installation-based issues. Ideal candidates will have experience with enterprise backup systems and excellent communication skills, working in a hybrid environment that offers flexibility.

Benefits

Hybrid working options for flexibility

Regular team-building events

Inclusive and collaborative work environment

Qualifications

• Experience with enterprise backup and recovery systems is a major advantage.
• Ability to work under high-pressure situations.
• Experience with cloud and virtualization technologies.

Responsibilities

• Conduct kickoff calls to begin the Implementation process.
• Gather customer information for deploying solutions.
• Troubleshoot installation issues with customers.

Skills

Excellent time management

Organisational skills

Networking configurations

Communication skills

Experience with enterprise backup systems

Tools

Rubrik

Zerto

Veritas NetBackup

Commvault

Veeam

VMware

Nutanix

Hyper-V

Job description

Location : Hybrid – Remote / Harewood, Leeds
Position Title : Implementation Engineer
Job Type : Full-Time

About Us

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global datacenters ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.


Job Summary:
The Implementation Engineer will be responsible for the onboarding of new customers. Under direction from the Implementation Manager, the candidate will work with newly signed customers through the implementations process from initial kick-off through steady state transition to support. Customers have a wide range of technologies that require a broad spectrum of skills to interpret how best to protect their environments. Candidates will need to be able to learn quickly and work independently with customer IT administrators, and key stakeholders to answer questions or direct them to resources for answers.
Key responsibilities include:

• Conduct kickoff calls to begin the Implementation process
• Gather customer information for the purposes of deploying Assured Data Protection Solutions
• Build and ship appliances to customer locations
• Configure and implement on-prem appliances
• Troubleshoot any installation-based issues with customer and OEM
• Hold steady-state transition calls
• Create and maintain customer documentation and knowledge base articles
• Identify areas where the implementation processes can be improved for DR or Backup

Key Skills / Requirements:

• Excellent time management / organisational skills; being able to work well in critical or high-pressure situations
• Experience with enterprise backup and recovery systems such as Rubrik, Zerto, Veritas NetBackup, Commvault, or Veeam is a major advantage
• Experience with networking configurations (IP addressing, DNS, VPN etc.)
• Experience with virtualisation technologies such as VMware, Nutanix, or Hype-V.
• Experience with Cloud Technologies
• Excellent communication skills and the ability to interact with end-users at all levels

What We Offer:

· Hybrid working options for flexibility
· Regular team-building and off-site company events.
· A dynamic, inclusive, and collaborative work environment


At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.