Implementation Consultant (Zendesk)

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Consulting Specialist to lead client engagements in London. This role involves mapping business processes into practical solutions, delivering remote training, and ensuring successful project delivery. You'll collaborate closely with clients and internal teams to foster positive relationships and drive project success. Ideal candidates will have a solid background in consulting, excellent communication skills, and a passion for helping clients achieve their goals. Join a dynamic environment where your contributions will make a significant impact on client satisfaction and project outcomes.

Qualifications

• Experience in consulting and platform configuration.
• Strong documentation and project management skills.

Responsibilities

• Lead stakeholder sessions to identify client needs.
• Guide clients through project phases and manage timelines.
• Deliver training and optimize workflows for client goals.

Skills

Stakeholder Engagement

Business Process Mapping

Remote Training

Documentation Skills

Project Management

Client Relationship Management

Education

Bachelor's Degree

Relevant Certifications

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Robert Half

Location:

London, United Kingdom

Job Category:

Consulting

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

be79031b70cc

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Consulting & Platform Configuration:

Lead stakeholder sessions to explore client needs and operational challenges.

Map business processes into practical solutions using the customer support platform.

Deliver remote training, knowledge sessions, and user workshops.

Set up platform features and optimise workflows based on client goals.

Prepare clear documentation outlining configurations, integration points, and solution designs.

Keep certifications current and stay informed on platform enhancements and industry standards.

Project Delivery:

Capture and clarify client requirements for implementation.

Guide clients through project phases while managing timelines and expectations.

Track key milestones, risks, and deliverables throughout the engagement.

Ensure implementations are completed efficiently and meet agreed objectives.

Keep project records and progress updates accurate and up to date.

Client Relationship & Collaboration:

Partner with business development and account teams to support client success.

Raise any relationship or commercial concerns in a timely manner.

Foster positive working relationships with both clients and internal teams.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.