Implementation Consultant Lead – Voice and Telephony

Sprinklr; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology firm is seeking an experienced Implementation Consultant Lead to oversee the delivery of enterprise voice solutions. The ideal candidate will have over 5 years of relevant experience, leading implementation strategies for CCaaS and CPaaS clients while ensuring high customer satisfaction. The role offers comprehensive benefits and fosters a culture of diversity and inclusion.

Benefits

Comprehensive health plans

Well-being programs

Continuous learning opportunities

Qualifications

• 5+ years of experience in telecommunications, cloud communications, or contact center technology.
• Proven experience delivering enterprise-grade CCaaS/CPaaS or voice infrastructure solutions globally.
• Deep understanding and hands-on experience troubleshooting SIP, RTP, WebRTC, SBCs.

Responsibilities

• Lead voice implementation and solution delivery strategy for enterprise CCaaS and CPaaS customers.
• Collaborate with Product, Sales, Engineering, and Customer Success teams to ensure seamless execution.
• Drive scalable and repeatable implementation methodologies to ensure timely delivery.

Skills

Experience in telecommunications

Problem-solving in SIP, RTP, WebRTC

Leadership in technical teams

Excellent communication skills

Tools

CCaaS/CPaaS platforms (e.g., Twilio, Five9)

Cloud infrastructure (AWS, Azure, GCP)

Job description

Implementation Consultant Lead – Voice and Telephony

Client: Sprinklr

Location: United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: bbb80333d00b

Job Views: 10

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Description

As the Implementation Consultant, you will be responsible for delivering enterprise voice solutions across our CCaaS and CPaaS platforms in a hyper-growth environment. You will oversee the execution and continuous improvement of customer voice implementations, from onboarding to go-live, ensuring technical excellence, operational efficiency, and an outstanding customer experience. You will act as the Sprinklr Voice SME across deployments and develop scalable processes to support growth and enhance customer value.

Key Responsibilities:

• Lead voice implementation and solution delivery strategy for enterprise CCaaS and CPaaS customers.
• Collaborate with Product, Sales, Engineering, and Customer Success teams to ensure seamless execution from pre-sales to post-implementation.
• Oversee design and delivery of complex voice solutions, including SIP Trunking, PSTN connectivity, call routing, and global number management.
• Serve as a Sprinklr Voice SME, guiding teams on best practices in telephony, IVR, QoS, failover, and multi-region deployments.
• Drive scalable and repeatable implementation methodologies to ensure timely and within-budget delivery.
• Partner with enterprise customers to define success criteria, manage expectations, and resolve escalations.
• Promote a customer-first culture during the implementation lifecycle to ensure high NPS and retention.
• Standardize documentation, project plans, QA checklists, and go-live processes across the team.
• Monitor operational metrics and drive continuous improvements.

Qualifications:

Required

• 5+ years of experience in telecommunications, cloud communications, or contact center technology.
• Proven experience delivering enterprise-grade CCaaS/CPaaS or voice infrastructure solutions globally.
• Deep understanding and hands-on experience troubleshooting SIP, RTP, WebRTC, SBCs.
• Experience with Network Topologies, UDP/TCP/IP, DNS, MPLS, QoS, VPNs, IPSec, Firewalls, NAT traversal for VoIP.
• Strong leadership in customer-facing technical teams.
• Excellent communication skills for engaging with senior stakeholders and clients.
• Travel to customer sites may be required.

Preferred

• Experience with major CCaaS and CPaaS platforms (e.g., Twilio, Five9, Genesys).
• Familiarity with programmable voice APIs, call analytics, and cloud infrastructure (AWS, Azure, GCP).

Why You'll Love Sprinklr:

We foster a culture of belonging, happiness, and meaningful contributions. We offer comprehensive health plans, well-being programs, and global benefits. Our mission is to enable organizations to make their customers happier and to be the world's most loved enterprise software company. We focus on digital transformation, empowering teams to reach and listen to customers worldwide. We invest in our people through continuous learning, well-being, and growth opportunities.

Sprinklr is committed to diversity and inclusion, ensuring a judgment-free workplace where everyone feels valued and respected. We are an equal-opportunity employer, welcoming applicants regardless of race, gender, age, or background.