Implementation Consultant (German or Italian Speaking)

Hootsuite; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Hootsuite seeks an Implementation Consultant in London to lead complex implementations of its Enterprise products. This role focuses on managing all project activities to ensure successful adoption, collaborating with cross-functional teams, and fostering strong customer relationships.

Benefits

Accommodations provided as requested

Opportunity to contribute to community initiatives

Qualifications

• Proven experience in Enterprise project implementation.
• Professional working proficiency in Italian or German.
• Ability to deliver projects on time and within budget.

Responsibilities

• Manage all project activities related to solution implementation.
• Develop strong relationships with customers throughout the project lifecycle.
• Set project expectations and timeline goals.

Skills

Project Management

Problem Solving

Open Communication

Collaboration

Customer Relationship

Education

Experience in IT, SaaS or consulting-related functions

Job description

We’re looking for an Implementation Consultant to lead the implementation of Talkwalker and Hootsuite’s Enterprise product and service offerings for customers with complex needs. You will maintain top-notch expertise in Hootsuite’s implementation methodology and strive to accelerate the time to first value for Enterprise customers by driving successful adoption in the most efficient way possible. This role is open to applicants located in London, England, United Kingdom. In this role, you will report to the Manager, Customer Onboarding.

WHAT YOU’LL DO:

• Manage all Project activities related to solution implementation including: leading scoping sessions, documenting requirements, creating project plans, assigning launch and training resources, managing customer and internal stakeholder expectations, and delivering a healthy adoption rate of 70% or more.
• Develop strong and trusted relationships with customers throughout the implementation project lifecycle.
• Foster a seamless transition from initial sale through successful delivery by establishing relationships with customers during the pre-sales cycle and with cross-functional teams post sale.
• Partner with customers to identify key business goals and objectives to align products and services with the customer’s desired outcomes.
• Set clear project expectations and achievable timeline goals required to execute the technical and business objectives based on the scope of the implementation and supporting adoption, rollout and governance strategies and education plans.
• Define and communicate project risks to customer stakeholders with a solutions-oriented approach.
• Develop a deep understanding and best practices to support vertical and general industry trends with a focus on how social media drives business value and ROI.

WHAT YOU’LL NEED:

• Proven experience in Enterprise project implementation in IT, SaaS or consulting-related functions.
• Professional working proficiency in Italian or German.
• Proven project management skills and an ability to work with multiple Enterprise customers to deliver projects on time, within scope and on budget.
• Demonstrated ability to identify and translate complex business requirements into solutions that meet a customer’s goals and objectives.
• Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up:Dare to go beyond the expected to achieve greatness. #StepUp

One Team:Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process .

#LI-NS1