Implementation Consultant Associate

IRIS software Group; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the UK is seeking an Implementation Consultant Associate to enhance customer experience during onboarding and training for their software products. The role involves managing customer expectations, providing technical support, and ensuring high satisfaction levels. Ideal candidates will possess strong IT skills, excellent communication abilities, and a customer-centric attitude, contributing to the retention of clients and the success of their software implementation.

Qualifications

• Strong IT skills with quick adaptation to bespoke systems.
• Intermediate Excel skills for data analysis.
• Proficient in communication across various channels.

Responsibilities

• Manage customer expectations and guide them through implementation.
• Develop strong relationships to enhance customer satisfaction.
• Provide exceptional service and online guidance.

Skills

Onboarding Delivery

IT & System Proficiency

Excel Skills

Communication Skills

Relationship Building

Multitasking & Time Management

Deadline-Oriented

Learning & Collaboration

Customer-Centric Attitude

Project Management

Job description

Salary: Competitive plus Bonus and Benefits

Location: Leeds/Hybrid

This is a Permanent, Full-Time vacancy that will close in 17 days at 23:59 BST.

The Vacancy

Every by IRIS is hiring! We are seeking an Implementation Consultant Associate to join us.

You will report to the Implementation Team Leader, focusing on supporting new and existing customers with the implementation, onboarding, training, and engagement of Every’s products and services.

You will be an integral part of the Customer Professional Services Department, ensuring customers have a fantastic experience as they start their Every journey.

Your role ultimately helps to ensure high customer retention by delivering a first-class experience within the first 30 days of system implementation.

Most team members are based in Leeds; the successful candidate will be expected to travel to the Leeds office occasionally.

Key Responsibilities

1. Customer Expectation Management: Set clear expectations, guide customers remotely through implementation, and manage timelines effectively.
2. Relationship Building: Develop strong working relationships to enhance engagement and satisfaction.
3. Multitasking: Manage multiple projects simultaneously, maintaining high standards.
4. Customer Service Excellence: Provide exceptional service and online guidance to diverse audiences.
5. Project Continuity: Complete tasks or escalate as needed to ensure smooth transitions.
6. Timely Referrals: Refer issues promptly to other departments for resolution.
7. Process Improvement: Collaborate across departments to improve processes continually.
8. Effective Communication: Maintain proactive communication across business areas.
9. Technical Support: Respond to inquiries, troubleshoot, and guide clients on software use.

Skills & Experience

• Onboarding Delivery: Provide engaging, tailored onboarding experiences.
• IT & System Proficiency: Strong IT skills, quick adaptation to bespoke systems, data analysis skills.
• Excel Skills: Intermediate level, capable of data analysis and manipulation.
• Communication Skills: Confident across channels including phone, face-to-face, online.
• Relationship Building: Foster positive relationships with colleagues and clients.
• Multitasking & Time Management: Manage multiple tasks under pressure effectively.
• Deadline-Oriented: Proven ability to meet deadlines and drive results.
• Learning & Collaboration: Proactive in learning and sharing knowledge.
• Customer-Centric Attitude: Passionate about delivering excellent customer service.
• Project Management: Experience in managing projects; organizational skills (Preferred).

About IRIS

IRIS Software Group is one of the UK’s largest privately held software companies, dedicated to simplifying business, school, and organizational operations.

We provide solutions that enhance compliance, efficiency, and accuracy, empowering our users for confident decision-making.

Our software supports over 4 million parents, 18% of UK employees via IRIS payroll, 50,000 SMEs with cloud bookkeeping, and 21,000 firms with legislative compliance.

Our mission-critical software ensures operational success, compliance, and productivity for our clients.

IRIS is committed to hiring the best talent, fostering an innovative, high-performing, and inclusive workplace. We are proud to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women, reflecting our focus on employee wellbeing, diversity, and engagement.

We strive to create an environment where employees feel part of a team, supported in their growth and long-term career development.