Implementation Consultant

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Implementation Consultant, Stoke-on-Trent

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Client:

RLDatix

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Consulting

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EU work permit required:

Yes

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Job Reference:

0d549df18648

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Implementation Consultant

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix, we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a UK-based Associate Consultant to join our Client Services team, to deliver industry-leading implementation support for our customers. The Associate Consultant will support the successful configuration, training, and deployment of the HealthSuite product to ensure excellent outcomes for our clients and help realize our mission of safer, better healthcare.

Role Summary:

This entry-level role in Client Services provides foundational knowledge of how the Services function operates and how we ensure best practices in delivery to clients, working collaboratively across all internal departments within RLDatix.

Key Responsibilities:

1. Build strong working relationships with the team and customers to ensure consistent customer outcomes.
2. Perform analyses using customer and RLDatix data to support projects.
3. Configure the HealthSuite product following best practices within a defined product set.
4. Train users on the HealthSuite product following best practices within a defined product set.
5. Assist with the administration of supporting documentation.
6. Prepare presentations and documentation for review by Consultants and Senior Consultants.
7. Deliver product demonstrations as required.
8. Inform Client Services management of any relevant developments (technical or political) with clients.
9. Report on implementation project progress to the Managing Consultant, adhering to reporting standards and governance.
10. Aim to receive excellent client feedback for each implementation.
11. Identify and escalate risks as appropriate.
12. Maintain up-to-date project governance documentation.
13. Manage time effectively to meet deadlines.
14. Provide outstanding support with empathy and a customer-centric approach.
15. Pay attention to detail in all tasks.
16. Communicate effectively with end users within the client organization.
17. Learn and become knowledgeable about RLDatix HealthSuite.
18. Approach problems analytically.
19. Understand RLDatix strategies, policies, and procedures.
20. Demonstrate flexibility, adaptability, and a positive attitude towards tasks and management requests.

Experience & Qualifications:

• Experience in customer-facing or service roles.
• Proficiency in Microsoft Office (Visio, Word, Excel, PowerPoint, Project).

RLDatix offers a benefits package including health, dental, vision, life, disability insurance, retirement plan, paid time off, and holidays. We are an equal opportunity employer committed to diversity and inclusion, providing reasonable accommodations for persons with disabilities during the application process. All employment offers are contingent upon background checks. Your application data will be processed in accordance with GDPR and UK law.