Implementation Consultant

ADP; Milton Keynes; On-site; GBP 45,000 - 65,000; Full time

Job summary

ADP is seeking an Implementation/Functional Consultant for our WorkForce Software initiatives in the UK. You will engage with clients to gather requirements, design solutions, and support end-to-end deployment across multiple offices, including Milton Keynes, Staines, Bristol, and Cheadle.

The role emphasizes collaboration with cross-functional teams, process optimization, and delivering measurable value through strong governance and training. A customer-focused, adaptable mindset is essential.

Qualifications

• 2–4 years of software implementations experience.
• Advanced Excel skills.
• Familiar with waterfall and agile delivery.
• Entrepreneurial mindset and adaptability.
• Strong written and verbal communication.
• Experience with packaged software deployment or complex apps.
• Client-facing experience.

Responsibilities

• Plan: participate in project planning and kickoff activities, set goals and timelines.
• Build: collaborate with technical teams to ensure the solution meets requirements.
• Validate: support testing, defect resolution and validation activities.
• Deploy: assist data migration, go-live readiness and production transition.
• Continuous Improvement: mentor teammates and pursue ongoing certifications.

Skills

Software implementations

Excel

Waterfall & Agile

Communication

Problem-solving

Technical aptitude

Client-facing

Tools

SQL basics

Job description

We are recruiting for a Implementation/Functional Consultant!

Location: any of our UK offices - Milton Keynes, Staines, Bristol or Cheadle

Together with ADP, WorkForce Software (WFS) is the first global provider of workforce management solutions with integrated employee experience capabilities. ADP WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, ADP WorkForce Software Suite is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance.

RESPONSIBILITIES

The WorkForce Software (WFS) Implementation Department is the team responsible for delivering high-quality, on-time, and scalable implementations of WFS solutions across our global client portfolio. We are involved with the full life cycle from sales engagement to successful delivery and implementation of WFS products. Our department’s mission is to ensure clients achieve measurable value quickly, supported by consistent methodology, strong governance, and technically skilled project teams.

Plan

• Participate in project planning, kickoff activities, and implementation readiness discussions.
• Partner with project managers and stakeholders to establish project goals, timelines, and delivery expectations.
• Provide effort estimates, status updates, and risk identification throughout the project lifecycle.

Requirements

• Facilitate workshops and discovery sessions to gather, analyze, and document customer business requirements.
• Translate business needs into solution designs, process flows, and functional specifications.
• Educate customers on workforce management best practices and recommend solution approaches aligned with their objectives.

Build

• Work with WorkForce Software Technical Consultants to ensure that the solution build meets the requirements of the customer and enables efficient end-user processes.
• Collaborate with cross-functional teams to support integrations, solution demonstrations, and project deliverables.
• Ensure implementation activities adhere to established methodologies, standards, and documentation requirements.

Validate

• Partner with customers and internal teams to support solution testing, defect resolution, and validation activities.
• Investigate and troubleshoot issues identified during testing and coordinate resolution with appropriate stakeholders.
• Support customer readiness by delivering administrator training and facilitating solution reviews.

Deploy

• Assist with data migration, system deployment, go-live preparation, and production transition activities.
• Deliver customer training and support adoption of implemented solutions.
• Manage customer communications and expectations to ensure a successful implementation experience.

Continuous Improvement & Professional Development

• Maintain required product certifications and continuously expand functional and technical expertise.
• Identify opportunities to improve implementation practices, customer outcomes, and product capabilities.
• Mentor team members and contribute to a culture of knowledge sharing and continuous improvement.

PRODUCT / TECHNICAL SKILLS / REQUIREMENTS

• 2-4 Years experience in software implementations.
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
• Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions.
• Strong communication skills both written and verbal.
• Possesses basic problem-solving skills.
• Knowledgeable of and understand common implementation principles and lifecycle.
• Capability to exercise mature judgement.
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships.
• Demonstrates a strong desire to grow functionally and technically as a professional consultant.
• Experience in implementing or training on a packaged software system or highly complex internally developed application.
• Logical and technical mindset that can analyze problems and identify root causes.
• Thrives in client-facing environment.

PREFFERED QUALIFICATIONS

• Familiarity with, or background in HR, Payroll, or Workforce Management/Time and Attendance modules, considered a bonus.
• Experience providing application support for complex software systems, preferred
• Experience or ability to read/write SQL and write simple queries.