Implementation Consultant

Resolver; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading SaaS company seeks an Implementation Consultant to drive customer success through effective software delivery and project management. This hybrid role allows for flexible work arrangements while providing opportunities for professional growth and collaboration with a passionate team. Candidates should possess relevant experience and a strong focus on customer satisfaction.

Benefits

Comprehensive benefits including health and dental

Wellness and professional development budgets

Flexible work arrangements

In-office perks at our London location

Qualifications

• 2-4 years experience with enterprise off-the-shelf software or incident management solutions.
• Experience in Incident Management or Security Risk Management is a plus.
• Self-starter capable of working independently.

Responsibilities

• Lead and participate in software implementation delivery.
• Manage project scope, schedule, budget, and risks.
• Deliver training sessions and create training materials.

Skills

Customer satisfaction

Project management

Business analysis

Communication

Tools

Visio

MS Project

MS Office

Salesforce

Job description

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Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. There will be times where we’ll need you to be at our London office.

As an Implementation Consultant (also known as a Solution Consultant), you thrive on delighting customers by solving business problems with technology. You are a customer advocate, guiding Resolver’s SaaS implementations by distinguishing between wants and needs, providing recommendations, configuring off-the-shelf software, and administering training on best practices.

You will partner with Consultants, Solution Architects, and Project Managers to deliver implementations that typically last 3-6 months. You will work on multiple projects simultaneously, keeping your work engaging without being overwhelming!

You’ll collaborate with a passionate, proactive team that supports your professional growth. Your voice will contribute to our organization’s success.

About Resolver:

Resolver is a high-growth SaaS company with an intuitive, no-code platform that provides our customers with a clear view of their risks, enabling quick and effective decisions. Your work will help transform risk management into risk intelligence, helping organizations protect people and assets.

We are ambitious in our mission and culture. As a business within , we offer an innovative, non-hierarchical work environment combined with the stability of an enterprise. Resolver has been named one of Canada’s Great Places to Work for eight consecutive years!

Your day-to-day: Let's break it down!

Project Delivery (90%)
Measures of success include customer feedback (NPS, references), peer feedback, utilization, and project margin.

You will lead and participate in software implementation delivery, enabling customers to maximize software benefits.

Consultation:

• Educate customers on requirements for successful implementations
• Create design alternatives, produce work estimates, provide recommendations, and secure agreement on designs that meet customer needs and industry best practices

Project Management:

• Establish a shared vision of project success during initiation
• Control and communicate scope, schedule, budget, and risks
• Lead regular discussions to review work plans, risks, and decisions, driving projects to completion

Business Analysis:

• Gather and document customer requirements

Configuration:

• Configure software based on design, perform quality assurance to minimize rework (no coding required)

Training:

• Deliver training sessions and create training materials (documents, decks, videos)

Presales Support (5%)
Measures of success include accurate work estimates, Statements of Work, and estimation tools.

• Collaborate with Sales and lead presales activities to clarify project scope, success factors, and costs

Product Management (5%)
Share market feedback and insights into the product roadmap with Product Management.

• Establish communication channels for feedback sharing

Ideal Candidates:

• 2-4 years experience with enterprise off-the-shelf software or incident management solutions
• Proficiency with Visio, MS Project, MS Office, and CRM tools like Salesforce
• Experience in Incident Management, Investigation, Case Management, or Security Risk Management is a plus
• Passionate about customer satisfaction and managing multiple projects
• Excellent communication skills and enthusiasm for customer interaction
• Self-starter capable of working independently
• Accountable and committed to continuous learning and expertise development

What We Offer:

• Recognition as a Great Workplace, with a culture that promotes growth and values
• Comprehensive benefits including health, dental, life assurance, income protection, travel insurance, and pension matching
• Wellness and professional development budgets, career growth programs, and coaching
• Flexible work arrangements, including remote and in-office options
• In-office perks at our London location, near London Bridge and Borough Market

Interested?

If you’re eager to work in a collaborative environment and make a difference, we’d love to hear from you. We appreciate all applications and will respond to qualified candidates.

Resolver is committed to accommodations for all persons with disabilities. Please notify us if you require assistance during the recruitment process.