Implementation Consultant

JR United Kingdom; Grantham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An established industry player in the UK ERP software market is seeking a dynamic Software Implementation and Training Consultant to join their Professional Services team. This role is pivotal in delivering high-quality training and consultancy services, both in-person and remotely. You will guide customers through system setups, lead engaging training courses, and manage implementation projects. The ideal candidate will possess strong IT skills, excellent communication abilities, and a passion for helping others succeed. If you're a self-driven team player looking to make a significant impact in a supportive environment, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in software training or consultancy.
• Strong IT proficiency, particularly in Microsoft Office.

Responsibilities

• Deliver consultative services and training to customers.
• Coordinate projects and manage implementation activities.
• Develop and update engaging training materials.

Skills

Software Training

Consultancy

Communication Skills

Organizational Skills

Presentation Skills

Customer Relationship Management

Self-driven

Creative Thinking

Education

Training Certification

Prince II/ITIL Knowledge

Tools

Microsoft Office

SQL

Job description

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Software Implementation and Training Consultant

Location: Grantham (Hybrid)

My client, a well-established and successful brand in the UK ERP software and services market, is currently looking to recruit a Software Implementation and Training Manager to join their friendly Professional Services team. The role involves playing a key part in the implementation and training of their market-leading software solutions.

Key Responsibilities:

1. Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution.
2. Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of the software.
3. Coordinate projects and manage daily implementation activities in collaboration with the Programme Manager.
4. Develop and update training materials to keep them current and engaging for customers.
5. Implement and oversee internal training processes to ensure smooth operations within the Training Department.
6. Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities.
7. Handle customer escalations during implementation, managing risks, scope creep, and change requests.
8. Provide ad hoc training and sales support activities, such as software demonstrations.
9. Maintain project plans and activity logs to ensure deadlines are met.

Minimum Requirements:

• Approximately 3 years’ experience in software training or consultancy.
• Training certification and/or knowledge of Prince II/ITIL standards.
• Strong IT proficiency, particularly in Microsoft Office.
• SQL skills (desirable but not essential).
• Excellent communication, organizational, and presentation skills.
• Ability to manage customer relationships and work effectively with stakeholders at all levels.
• Self-driven, creative, and enthusiastic team player.