Implementation Consultant

BPM Tech #BecausePeopleMatter; Grantham; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

An established industry player is seeking a Software Implementation and Training Consultant to join their dynamic Professional Services team. In this hybrid role, you will deliver high-quality consultative services, guiding customers through system setup and usage while leading engaging training courses. Your expertise will help enhance training materials and manage internal processes, ensuring smooth operations. If you're a self-driven, creative team player with strong communication skills and a passion for software solutions, this opportunity is perfect for you. Join a company that values people and innovation!

Qualifications

• 3+ years experience in software training or consultancy.
• Strong IT proficiency, particularly in Microsoft Office.

Responsibilities

• Deliver high-quality consultative services both in person and remotely.
• Lead structured training courses to ensure customers gain in-depth knowledge.

Skills

Software Training

Consultancy

Project Coordination

Microsoft Office

Communication Skills

SQL

Education

Training Certification

Prince II/ITIL Knowledge

Job description

Software Implementation and Training Consultant

Location: Grantham (Hybrid)

Salary: £45,000 + bonus (up to £5k)

My client, a well-established and successful brand in the UK ERP software and services market, are currently looking to recruit a Software Implementation and Training Manager to join their friendly Professional Services team and play a key role in the implementation and training of their market-leading software solutions.

Key Responsibilities:

• Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution.
• Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of our software.
• Project coordinate and manage daily implementation activities in collaboration with the Programme Manager.
• Develop and enhance training materials to keep them up to date and engaging for customers.
• Introduce and manage internal training processes to ensure smooth operations within the Training Department.
• Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities.
• Handle customer escalations during implementation and manage risks, scope creep, and change requests.
• Provide ad hoc training and sales support activities such as software demonstrations.
• Maintain project plans and activity logs, ensuring deadlines are met.

Essential Skills & Experience:

• Circa 3 years' experience in software training or consultancy.
• Training certification and/or knowledge of Prince II/ITIL standards.
• Strong IT proficiency, particularly in Microsoft Office.
• SQL skills (desirable but not essential).
• Excellent communication, organisation, and presentation skills.
• Ability to manage customer relationships and work effectively with stakeholders at all levels.
• Self-driven, creative, and enthusiastic team player