Implementation Consultant

JR United Kingdom; Cardiff; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the Managed IT Service Provider sector is seeking an MSP Implementation Consultant to enhance efficiency and drive outcomes for partners. The ideal candidate will have extensive experience in implementation projects, system configurations, and a deep understanding of the MSP landscape. This role offers flexible remote work, career progression opportunities, and a performance bonus.

Benefits

Flexible/ Remote Work

Performance Bonus

Progression Opportunities

Paid Gym Membership

Celebrations & Social Events

Access to HQ

Qualifications

• 3+ years in the Managed Service Provider industry.
• Experience with PSA, RMM, or ticketing systems.
• Ability to manage multiple projects effectively.

Responsibilities

• Manage implementation projects ensuring seamless execution.
• Train stakeholders and end-users on system functionality.
• Align system configurations with partner needs.

Skills

Project Management

Problem-Solving

Communication

Organizational Skills

Tools

PSA

CRM

Ticketing Systems

Job description

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MSP Implementation Consultant - Candidates must have 3+ years experience within the Managed IT Service Provider industry.

• Location: Remote (UK applicants only)
• Employment Type: Full Time

About the Role:

Are you ready to make an impact in the Managed IT Service Provider industry?

Do you have experience within an IT Support role?

Have you previously implemented PSA, RMM or ticketing systems?

As an Implementation Consultant, you'll play a critical role in delivering and optimising core systems like PSA, RMM, and reporting platforms for MSP businesses worldwide. By tailoring solutions to their unique business needs, you’ll drive measurable outcomes, enhance efficiency, and help partners achieve sustained success.

At the heart of this role is collaboration, innovation, and the drive to stay ahead in an ever-evolving industry. If you have MSP experience and thrive in a dynamic, fast-paced environment, this could be your perfect fit!

What You'll Be Doing

• Manage multiple implementation projects from start to finish, ensuring seamless execution.
• Act as the primary contact, training stakeholders and end-users on system functionality and best practices.
• Deliver the system configurations to meet the partners needs while aligning with our best practices.
• Execution of project plans to ensure stakeholders achieve the defined ROI against the project.
• Configure, customise, and migrate data into core systems with precision.
• Align system configurations with partner needs and our best practices.
• Ensure clients achieve ROI through strategic project execution.
• Stay updated on system features, industry news, and vendor developments.
• Travel to partner sites and industry events (15 - 20% of the role).
• Contribute to the adaptation of our processes and frameworks to evolve our delivery.
• Stay up-to-date and enabled on all new and in-development latest systems functionality, industry news, and vendor developments to ensure partners utilise the most current features.

What You’ll Bring

• Must have experience in the Managed Service Provider Industry: You’ve worked within an MSP for at least 3 years and understand its nuances.
• Tech Expertise: Familiarity with PSA, CRM, or ticketing systems within an MSP. Bonus points for experience in implementing and migrating core systems.
• Project Management Skills: Strong communication, organisational, and time management abilities.
• Problem-Solving Mindset: Analytical thinker with the ability to adapt in dynamic environments.
• Enjoy a Fast Pace: Ability to work in fast-paced environment, ever evolving.
• Comfort with Remote Work: You thrive in a remote working environment, collaborating effectively without the need for regular in-person interaction.

Benefits That Set Us Apart:

• Flexible/ Remote Work: Balance work and life from wherever you are.
• Performance Bonus: Your hard work doesn’t go unnoticed.
• Progression Opportunities: Grow your career in a forward-thinking company.
• Paid Gym Membership: Stay fit and focused with company support.
• Celebrations & Social Events: Join a culture that values teamwork and success.
• Access to HQ: Our modern office in Skelmersdale, offers parking and a refreshment fridge.

Why Join Us?

Joining us isn’t about ticking every box; it’s about the journey we take together.

It’s the experiences we share, the connections we build, and the innovative ideas we bring to life. We’re looking for passionate, driven individuals like you to challenge the status quo and think differently about the problems we solve.

If you’re passionate about the MSP industry, and would like to join our journey, we’d love to hear from you.