Implementation Consultant

Moorepay Limited; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

Moorepay Limited is seeking an Implementation Consultant to facilitate client onboarding and ensure the alignment of their payroll needs with our systems. The role demands excellent project management skills, deep payroll knowledge, and strong interpersonal capabilities to foster client relationships. In a growing company, you'll benefit from a supportive culture that emphasizes development and work-life balance.

Benefits

25 days annual leave plus birthday off

Private medical insurance

Life assurance 4x salary

Enhanced pension contributions

Flexible benefits for personal wellbeing

Qualifications

• Experience implementing payrolls of varying complexity.
• Experience in a project role within HR/Payroll/Finance software.
• Strong analytical and problem-solving abilities.

Responsibilities

• Ensure seamless transitions for clients joining Moorepay.
• Document client processes for handover to Service Delivery Teams.
• Act as a mentor to Implementation Support Consultants.

Skills

Payroll knowledge

Project management

Customer focus

Interpersonal skills

Organizational skills

Commercial awareness

Stakeholder management

Job description

We're currently hiring for a new Implementation Consultant, as we continue to grow our business and onboard a number of exciting new clients. You’ll use your customer relationship skills and technical knowledge to deliver a seamless transition for clients joining Moorepay, ensuring their needs are understood and met.

Key responsibilities include:

• Using your excellent understanding of UK payroll procedures to fully understand how the client is currently operating and adapting this to our standard model.
• Providing excellent client care and building a working relationship with your clients by demonstrating expert knowledge and experience.
• Analysing client requirements and developing appropriate solutions, together identifying areas for improvement.
• Identifying where standard solutions should be used, and where bespoke solutions are required.
• Finding efficient, new and innovative ways to resolve potential issues.
• Identifying potential problems and instigating corrective action.
• Acting as a central point of contact between clients and internal teams, ensuring that build data documents are completed and acted upon in an accurate and timely fashion.
• Producing clear project plans with schedules and milestones, so that your clients and internal colleagues are fully aware of their requirements and associated timeframes.
• Documenting client processes and payroll rules for a clear handover to the Service Delivery Teams.
• Identifying and planning the training requirements of the client based on their products and services and current levels of knowledge.
• Attending client service review meeting and other meetings as required.
• Using your knowledge and experience to complete change in as efficient and cost-effective way as possible.
• Understanding what the client has paid for and generating additional charges where necessary to maximise revenue.
• Acting as a mentor to colleagues, particularly to Implementation Support Consultants.
• Challenging existing methods and seeking to improve upon them, to proactively impact working practices and the client experience.

Skills & experience

• Excellent payroll knowledge and previous experience of implementing payrolls with various levels of complexity.
• Experience working in a project role within a similar HR / Payroll / Finance software environment.
• Solid project and change management skills (Lean Six Sigma, etc).
• Exceptional overall planning, organisational and prioritisation skills.
• Strong customer focus and stakeholder management, comfortable building relationships up to senior /exec / board level.
• Ability to influence and build robust business rationale that may affect a change in direction of a project or programme.
• Excellent interpersonal and communication skills, with a confident nature.
• Excellent commercial awareness, with the ability to maximise revenue and profitability for the business.
• Proven ability in building and managing a change team to deliver value to the business – that maybe working both onshore & offshore.
• Excellent report writing and presentation skills, able to present complex information in a way that can be understood by different audiences.
• A meticulous eye for detail and creative in your thinking.

Benefits & culture

Part of the Zellis Group,Moorepayisa team ofover500friendly professionalsacross four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India).We’repassionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if youjoin our team:

• A career packed with opportunity, in a stable and growing company.
• A comprehensive programme of learning and development.
• 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension with up to 8.5% employer contributions.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.