Implementation and Release Analyst (Insurance) *FTC Until 30th March 2026*

Saga Group; London; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A leading company in the UK is seeking an Implementation and Release Analyst to join their insurance team. This role involves creating runbooks, collaborating with stakeholders, and managing project timelines. The ideal candidate will have strong analytical skills and experience in large-scale migration projects. Flexibility in work location is offered, with a hybrid model available. The company values inclusivity and offers an attractive benefits package.

Benefits

25 days holiday + bank holidays

Pension scheme matched up to 10%

Colleague discounts on cruises and holidays

Enhanced maternity and paternity leave

Access to Saga Academy

Qualifications

• Proven experience in creating and managing a schedule of events/runbook.
• Ability to work in a fast-paced environment with changing priorities.

Responsibilities

• Creating runbooks for Go live Go/No Go processes.
• Capturing and interpreting business requirements.
• Reporting and tracking progress across assigned projects.

Skills

Communication

Business Analyst Practices

Curiosity

Problem Solving

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Visio

Draw.io

Job description

Implementation and Release Analyst (Insurance) *FTC Until 30th March 2026*

Job Introduction

Implementation Analyst (Insurance)

Up to £52,000 per annum dependent on experience

FTC Until End of March 2026

London Hybrid

Here at Saga, we are looking for a new Implementation and Release Analyst to join Saga Insurance.

Following Saga’s recent announcement to partner with Ageas in early 2026, you will be responsible for providing business analysis across the business and working with the Implementation team and wider delivery teams to define Schedule of Event and management thereof during implementation events.

Reporting to the implementation manager you will form a key part as part of implementation Go/No Go decisions. This role requires a strategic thinker with excellent business analytical skills and the ability to work collaboratively with cross-functional teams. This is a critical role that requires a proactive approach and the ability to adapt to changing priorities. The Implementation Analyst will work closely with stakeholders to understand their go live runbook, amalgamate them into on coherent runbook.

We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs. There will be an occasional need to collaborate for workshops in person in London or the South East.

Role Responsibility

As our Implementation Analyst will be accountable for Creating runbooks as part of Go live Go/No Go processes.

Other responsibilities will include:

• Defining of key decision points throughout a cutover event
• Defining KDPs (key decision points) as part of a cutover event
• Capturing, interpreting, and translating business requirements from change owners and subject matter experts and turning that into acceptance criteria for user stories.
• Analysing business data to identify trends and opportunities as part of continuous improvement
• Facilitating effective workshops and meetings by asking the right questions to draw out requirements and solutions
• Business process engineering with efficiency and lean disciplines for approved change
• Reporting and tracking progress across my assigned projects, identifying and escalating any blockers hindering progress where necessary
• Evaluating multiple options before helping the project team settle on a solution, recommending ways to tackle a task where relevant
• Identifying system and operational process gaps, pro-actively raising these to the relevant department and support in the creation of their change requests
• Maintaining knowledge of the project and change lifecycles
• Ensuring swift progress across multiple concurrent projects though organisation and time management skills, whilst being able to adapt quickly to changing priorities and workloads.
• Demonstrating and maintaining a logical approach to problem solving
• Supporting Project Managers and Scrum Teams within Change where additional analysis is required
• Effectively manage stakeholder expectations around scope and delivery
• Liaising with other departments, representing the Change Management Team
• Ensuring actions, risks, issues, and decisions are logged against appropriate change items in accordance with the best practice requirements of Change Management

The Ideal Candidate

You will have proven experience in creating and managing a schedule of events/runbook in a large-scale migration project/programme. While experience within the Insurance industry isn't essential, it would be of advantage.

You will also be able to demonstrate the following skills and experiences;

• Ability to work in a fast-paced environment with changing priorities
• Proven experience of good communication at various levels
• Shown curiosity and being naturally inquisitive and happy to provide challenge where necessary
• Good working knowledge of Business Analyst Practices or have transferrable skills that could be used.
• Usage of Microsoft applications – Word, Excel, PowerPoint (Visio and Draw.io of advantage)
• Proven experience in gathering and documenting requirements
• Proven experience of process modelling

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

Salary £45,000 to £52,000 dependent on experience