Implementation Analyst II

iCIMS, Inc.; London; On-site; GBP 30,000 - 50,000; Full time

Job description

Overview

As an Implementation Analyst on our Professional Service team, you will be responsible for contributing to successful project implementations and providing ongoing client support. You will support clients directly and indirectly in all phases of the client life cycle. You will understand technical, educational, business management, internal responsibilities, and maintain accountability with assistance from management and peers.

Responsibilities

• Provides client-facing support with coaching and guidance from senior colleagues.
• Researches, addresses, and responds to ongoing service log requests.
• Configures the Origami platform to meet client requirements.
• Deploys and configures Origami standard data conversions and builds custom Excel data conversions using tools in Origami Admin UI.
• Performs unit testing of assigned deliverables.
• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions.
• Identifies potential scope creep / out-of-scope work and escalates to Project Manager.
• Assists with preparation of training materials for user training.
• Extracts, analyzes, and assesses client business needs and workflows; makes consultative recommendations.
• Leads process documentation and tracking for the project management team.

Qualifications

• Bachelor's degree in Computer Science, Management Information Systems, Informatics, Business Analytics, or similar technical discipline.
• 0-2 years of experience in systems implementation, development, or client-facing business analytics experience preferred.
• Knowledge of SQL, JavaScript, XML is a plus.
• Strong attention to detail and drive to excel in your role.
• Aptitude for technology, databases, and computer systems.

Who We Are

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem — from insured corporate and public entities to brokers and risk consultants, insurers, third-party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.

Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais’ event-based architecture enables AI-driven bundling, automation, and real-time deployment.

Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.