Impactful Financial Assessment & Benefits Officer (Hybrid)

EMAP Publishing Limited; Reading; Hybrid; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Modern Civic Offices in Reading

Life Assurance

On-site day nursery

Season Ticket Loan

Lease car scheme

Job summary

Reading Borough Council is seeking a proactive Financial Assessment & Benefits Officer to join the Client Finances team in Reading. The role involves conducting financial assessments for adults receiving care services, offering welfare benefits advice, and guiding entitlement decisions to support residents with care costs.

The post supports hybrid working, with focus on delivering clear, customer-centred guidance and maintaining up-to-date knowledge of relevant legislation and policy changes.

Qualifications

• Experience in customer-focused financial assessment, welfare benefits or social care.
• Proven ability to gather financial information and explain policies clearly.
• Ability to manage varied workload and maintain accurate records.

Responsibilities

• Carry out financial assessments for adults receiving care services.
• Provide welfare benefits advice to residents and carers.
• Explain charging policies and help customers understand their contributions.
• Maintain accurate records and support benefit applications.
• Collaborate with partners to gather information and improve service.

Skills

Customer service

Welfare benefits

Financial assessment

Communication skills

Organisational skills

Microsoft Office

Case management systems

Analytical skills

Attention to detail

Resident-focused care

Tools

Microsoft Office

Electronic case management

Job description

Reading Borough Council is seeking a proactive Financial Assessment & Benefits Officer to join the Client Finances team in Reading. The role involves conducting financial assessments for adults receiving care services, offering welfare benefits advice, and guiding entitlement decisions to support residents with care costs.

The post supports hybrid working, with focus on delivering clear, customer-centred guidance and maintaining up-to-date knowledge of relevant legislation and policy changes.