Impactful Customer Care Team Leader & Coach

HSL Chairs; Batley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Health Cash Plan

Generous discount for colleagues

30 days holiday

Contributory pension

Discretionary bonus

Free onsite parking

Job summary

HSL Chairs is looking for a passionate Customer Service Team Leader & Coach to lead our Customer Care team in Batley. This role is not traditional management; it involves leading from the front, inspiring colleagues, and ensuring a professional, customer-focused experience.

You will foster an environment of support and training, handle complex inquiries, and drive continuous improvement. Join us to make a meaningful difference and build your leadership career in a company that values comfort,

Qualifications

• Previous experience in a Customer Service, Customer Care or Customer Experience role.
• Experience leading, coaching or mentoring others.
• Experience delivering training and developing people.

Responsibilities

• Lead, motivate and coach the Customer Care team.
• Train and develop new and existing team members.
• Handle escalated customer enquiries and complaints.
• Monitor performance, quality standards and KPIs.

Skills

Customer Service Experience

Coaching and Mentoring

Complaint Handling

Excellent Communication

Problem-solving

Organizational Skills

Job description

HSL Chairs is looking for a passionate Customer Service Team Leader & Coach to lead our Customer Care team in Batley. This role is not traditional management; it involves leading from the front, inspiring colleagues, and ensuring a professional, customer-focused experience.

You will foster an environment of support and training, handle complex inquiries, and drive continuous improvement. Join us to make a meaningful difference and build your leadership career in a company that values comfort,