Customer Engagement Specialist

High Seat Ltd; Batley; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

Discounted shopping & gym memberships

Brilliant colleague discount

30 days' holiday (pro rata)

Contributory pension

Discretionary bonus

Free onsite parking

Surprise & delight events

Job summary

HSL Chairs is seeking a Customer Engagement Adviser in Batley to be among the first points of contact for customers showing interest in our products and services. You will guide conversations to help customers achieve greater comfort and independence.

The role emphasises a consultative approach over transactional selling, with training provided and a focus on building trust. Enjoy a supportive team and the chance to progress within a well-established brand.

Qualifications

• Experience in sales or customer service, preferably in contact centre or telesales.
• Excellent telephone manner and professional communication.
• Strong listening and questioning skills to uncover customer needs.
• Empathetic approach with a genuine desire to help customers.
• Confident in building trust and creating positive customer experiences.
• Proactive, enthusiastic attitude with good organisational skills.
• Proficiency with Microsoft Office, Outlook and Word.

Responsibilities

• Speak with customers who have requested information about products.
• Introduce customers to in-store and home consultation services.
• Understand customer needs and recommend next steps.
• Convert enquiries into booked appointments for showrooms and Home Consultation Advisors.
• Coordinate appointments with stores and field-based colleagues.
• Process catalogue and brochure requests accurately and efficiently.
• Conduct post-sale follow-up calls to ensure satisfaction.
• Support the wider Customer Service team when required.
• Maintain accurate customer records to ensure a seamless journey.

Skills

Sales experience

Customer service

Telephone skills

Listening skills

Empathy

Positive attitude

Organisational skills

MS Office

Tools

Outlook

Word

Job description

HSL Chairs is seeking a Customer Engagement Adviser in Batley to be among the first points of contact for customers showing interest in our products and services. You will guide conversations to help customers achieve greater comfort and independence.

The role emphasises a consultative approach over transactional selling, with training provided and a focus on building trust. Enjoy a supportive team and the chance to progress within a well-established brand.