IMPACT Quality Manager | Nottinghamshire Healthcare NHS Foundation Trust

Nottinghamshire Healthcare NHS Foundation Trust; Mapperley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an IMPACT Quality Manager to oversee quality assurance in adult secure care. The role involves managing quality monitoring processes, supporting patient pathways, and liaising with stakeholders. Ideal candidates will possess a full UK driving licence and be prepared for a DBS check. A commitment to promoting patient voices is essential. The position is based in Mapperley, England, with a focus on professional development and staff wellbeing.

Benefits

Collaborative work environment

Focus on staff wellbeing

Professional development opportunities

Qualifications

• Full UK driving licence and vehicle for business use.
• DBS check required; costs deducted from salary.
• Note on visa sponsorship for Skilled Worker visa.

Responsibilities

• Support day-to-day management of quality monitoring processes.
• Provide oversight of patient pathways and identify gaps in provision.
• Provide reports using local, regional and national data.
• Listen to and talk with patients to ensure their voices are heard.
• Attend relevant meetings such as internal hub meetings and contract meetings.
• Support quality oversight and review action plans with case managers.
• Liaise with relevant stakeholders like ICSs and NHSE.
• Ensure policies reflect the outlined activities and responsibilities.

Job description

Overview

Since October 2020 the responsibility for the commissioning of Adult Secure Care mental health, learning disability and autism services has transferred from NHS England (NHSE) Specialised Commissioning to Provider Collaboratives (PCs). Fifteen Provider Collaboratives nationally coordinate and deliver care for adult patients requiring low and medium secure care. The East Midlands area Provider Collaborative is called IMPACT, a partnership of 9 NHS and independent sector providers led by Nottinghamshire Healthcare NHS FT as the Lead Provider. The other organisations in the collaborative are: Cygnet HC, Derbyshire Healthcare NHS FT, Elysium HC, Nottinghamshire Partnerships NHS Trust, Leicestershire Partnership NHS Trust, Lincolnshire Partnerships NHS FT, Northamptonshire NHS FT, Priory HC, St Andrews HC. IMPACT’s commissioning hub operates to understand the local population and empower local clinicians and Experts by Experience to design improved pathways of care. Through the Lead Provider arrangements IMPACT also sub-contracts other providers to support discharges from secure care, assure service quality and lead reporting regionally and nationally to NHSE.

The post holder will play a key role in supporting the IMPACT commissioning hub with the co-ordination of case management activities and quality oversight of the care and treatment of patients within adult secure care settings across the East Midlands. As the IMPACT Quality Manager, the post holder will be an integral part of the IMPACT commissioning hub supporting clinical, operational and quality oversight for the patient population within adult secure care. This will be a varied and supportive role, working alongside IMPACT and partner organisations to monitor service improvement and support patients along their care pathway across the provider collaborative.

Responsibilities

• Support the day-to-day management of the quality monitoring processes for adult secure services within agreed standard operating procedures.
• Provide oversight of patient pathways, identify potential/actual gaps in provision and provide early identification of barriers to progress that may hinder patient flow.
• Provide reports as required using both qualitative and quantitative information drawn from local, regional and national data sources; identify emerging trends and themes and potential quality concerns.
• Listen to and talk with patients, their families and carers and ensure their voices are heard and acted upon.
• Attend relevant meetings such as internal hub meetings, weekly urgent escalation calls, provider contract meetings, quality and incident review meetings and working parties.
• Support the quality oversight and surveillance of provider organisations and review action plans alongside case managers to ensure lessons are learnt and quality improvements are embedded.
• Liaise with relevant stakeholders such as ICSs, NHSE and other provider collaboratives.
• Ensure policies and procedures reflect the activities and responsibilities outlined above.

Requirements

• Full UK driving licence and vehicle for business use (reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010).
• DBS check: applicants will be required to pay; costs are deducted from salary over the first 2 months (standard DBS £26.40 or enhanced £54.40). Enrolment in the DBS Update Service is encouraged (£16 per year).
• Note on visa sponsorship: this post may not meet the pay level required for a Skilled Worker visa; sponsorship may not be possible in certain circumstances. Applicants requiring a Skilled Worker Visa should check eligibility for a Certificate of Sponsorship.

Organisation information

#TeamNottsHC comprises over 11,000 colleagues delivering services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire in community, acute, and secure settings, including prisons. We offer employee networks for Equality, Diversity and Inclusion, Green Champions, Freedom to Speak Up, Health and Wellbeing, and Menopause. The Trust is committed to reducing its carbon emissions with an Energy and Environmental team and aims to achieve net-zero commitments. We are one of the largest mental health and community trusts in the East Midlands, hosting national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

What we offer and next steps

We offer a range of benefits and a collaborative environment with a focus on staff wellbeing and professional development. If you would like to know more, please contact Emma Gray – IMPACT Quality & Governance at [e-mail].

Application information

This advert closes on Tuesday 30 Sep 2025.