Impact and Training Manager

Bailies Coffee Roasters; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Bailies Coffee Roasters seeks an Impact and Training Manager to lead coffee training and social impact initiatives. This role requires expertise in coffee training, relationship building with partners, and a commitment to social change, alongside managing various programs to support vulnerable individuals.

Benefits

28 days holiday including public holidays

Cycle to work scheme

Employee referral scheme

Flexible working

Free coffee across all sites

50% off coffee bags

30% friends and family discount

Qualifications

• Minimum 2 years' experience in coffee training and education, including public workshops.
• Experience in mentoring vulnerable individuals.
• Strong understanding of employment access challenges.

Responsibilities

• Lead coffee training for various stakeholders including trainees and mentors.
• Design and deliver public workshops to generate revenue.
• Manage barista training and employment programs.

Skills

Communication

Mentoring

Relationship Building

Education

Training in coffee education

Job description

At Old Spike, we believe that great coffee can change lives. From training and employing individuals affected by homelessness to serving specialty coffee in our cafés, our mission is simple: everyone who walks through our doors should leave with a better story than the one they came in with.

As we enter an exciting new chapter of growth, we’re looking for an Impact and Training Manager to lead our social impact and barista training programmes — a role that blends purpose, people, and exceptional coffee. This is a rare opportunity in the coffee industry to take ownership of both our internal and external training output, while directly driving our mission to reduce homelessness through meaningful employment and support.

About the Role

We’re looking for someone with experience in coffee training and education, including delivering paid, customer-facing barista workshops, who can bring energy and structure to our training function.

You’ll lead our internal barista training for team members and trainees, develop education pathways for wholesale partners, and design and deliver public-facing sessions. Alongside this, you’ll manage our social impact strategy — working closely with charity and employment partners to ensure we’re reaching and supporting the people who need us most.

What We’re Looking For:

• At least 2 years’ experience in coffee training and education, including public barista workshops

• Experience working with vulnerable individuals in a training or mentoring capacity

• Strong understanding of the challenges around employment access and sustainability

• Excellent communication skills and experience managing or mentoring a team

• Demonstrated ability to engage and build relationships with charity, employment, and wholesale partners

• Experience creating and implementing training programmes in a specialty coffee setting

• A self-starter with an entrepreneurial mindset and a desire to grow something meaningful

• Passion for social impact and a belief in the power of coffee to drive change

Key Responsibilities:

• Lead all coffee training across the business — for trainees, mentor baristas, and wholesale clients

• Design and deliver paid-for public workshops that showcase specialty coffee and generate revenue

• Manage Old Spike’s barista training & employment programme in partnership with our charity network

• Track and report on our impact metrics to inform our annual report and guide internal planning

• Coordinate and grow relationships with referral and recruitment partners

• Develop and deliver our environmental impact strategy and reporting

• Collaborate with our Marketing Manager to promote our impact across digital and in-store channels

• Support trainee progression into paid work placements, working closely with café operations

• Conduct internal and external coffee quality audits to ensure standards remain high

What’s in It for You?

• Salary: £30,000 – £35,000, depending on experience

• 28 days holiday, including public holidays (+1 day for each year at Old Spike)

• Cycle to work scheme

• Employee referral scheme

• Code Hospitality discount app

• Flexible working between cafes and office

• Free coffee across all sites + 50% off coffee bags + 30% friends and family discount

• A genuinely inclusive working culture where people and purpose matter

If you’re passionate about coffee, people, and purpose — and want to shape the future of one of the UK’s most socially impactful coffee businesses — we’d love to hear from you.