IMOS Technical Support Officer

Morson Talent; Helston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an IMOS Technical Support Officer for RNAS Culdrose. The ideal candidate will provide technical support for the Merlin Helicopter fleet, requiring a strong technical background in military aviation, particularly with UK Merlin aircraft. An HNC in Engineering or equivalent experience is necessary. This position involves effective communication and coordination across multiple teams to resolve technical issues and maintain aircraft airworthiness.

Qualifications

• HNC in Engineering or equivalent experience.
• Strong technical knowledge of UK Merlin aircraft and its support needs.
• Background in Military Rotary Wing Air Engineering.

Responsibilities

• Provide technical support for the Merlin Helicopter fleet.
• Act as primary contact for technical queries.
• Coordinate with internal teams for high-quality support.

Skills

Technical knowledge of UK Merlin aircraft

Excellent communication skills

Understanding of IMOS contract

Report generation using GOLD system

Background in Military Rotary Wing Air Engineering

Education

HNC in Engineering or equivalent experience

Tools

Standard desktop IT applications

Job description

Overview

Morson Talent are currently seeking an IMOS Technical Support Officer based out of RNAS Culdrose. This will be on an ongoing contracting basis.

Responsibilities

• Provide front-line technical support for the Merlin Helicopter fleet at RNAS Culdrose. In this key customer-facing role, ensure timely and effective resolution of technical issues, supporting aircraft availability and airworthiness under the IMOS contract.
• Act as the primary contact for technical queries from Forward and Depth maintenance units, including daily face-to-face liaison with Forward and Depth units.
• Coordinate with internal teams (IMOS Engineering, Yeovil departments, LMA, Avionics Alliance) to deliver high-quality support.
• Provide technical advice within the scope of approvals against publications, policies, and aircraft drawings.
• Monitor query resolution times, ensuring compliance with KPI 4 and escalating risks where necessary.
• Liaise with the Merlin Delivery Team and Depth Managers to ensure task feasibility and meet required timelines.
• Attend customer and supplier meetings, producing reports, briefings, and technical presentations as required.
• Identify trends or recurring issues affecting cost, availability, or customer satisfaction, and drive root cause analysis.
• Maintain adherence to business and engineering processes, proposing improvements where appropriate.
• If this is of interest please apply today, or alternatively contact Oliver Beaumont directly for further information on (phone number removed) or (url removed).

Qualifications and Experience

• HNC in Engineering or equivalent experience.
• Background in Military Rotary Wing Air Engineering.
• Strong technical knowledge of UK Merlin aircraft and its support needs.
• Understanding of the IMOS contract and technical support framework.
• Familiarity with Leonardo Helicopters' Design Organisation and MoD support tools.
• Excellent communication and interpersonal skills; able to influence and lead across organizations.
• Knowledge of UK MoD Defence Standards and Aircraft Support procedures.
• Experience using GOLD system, including report generation.
• Proficient in standard desktop IT applications.