Immigration Host – Edinburgh Airport

First Call Contract Services, Ltd.; City of Edinburgh; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated Immigration Hosts at Edinburgh Airport. In this role, you will assist arriving passengers, ensuring they navigate through the UK Border efficiently. Your responsibilities will include managing queues, guiding passengers at electronic gates, and providing operational feedback to enhance performance. This full-time position offers a structured shift pattern, with both day and night shifts available, making it ideal for those who thrive in dynamic environments. Join a team that values flexibility and customer service excellence, and contribute to a smooth airport experience for all travelers.

Benefits

Employee discount

Qualifications

• Strong customer service skills to assist passengers effectively.
• Ability to communicate clearly and guide passengers through processes.

Responsibilities

• Assist and guide arriving passengers through UK Border processes.
• Monitor electronic passport gates and manage barriers efficiently.

Skills

Customer Service

Communication Skills

Flexibility

Job description

Job description

FirstCall Aviation is hiring

• Exciting career move
• Airport Work Opportunity
• Permanent positions

We are excited to offer yet another opportunity at Edinburgh Airport as an Immigration Host.

The main aim of the role will be to assist and guide all arriving passengers to present themselves to the UK Border as quickly and efficiently as possible.

Main Duties:

• Manual completion of each queue time onto the daily queue time report. To assist and guide all arriving passengers ensuring they are processed through the correct channel depending on the document they possess or their port of last departure.
• To assist all eligible passengers on the electronic passport gates or through to the referrals desk where passengers are refused on E passport gates.
• To Identify and guide all passengers that require assistance down the Assistance Lane to get them processed by the relevant UK Border Force Officer.
• Continuous monitoring of the E passport gates which should not be left unattended at any time.
• Manage the barriers in the uni-feed ensuring they are pulled at the appropriate times in order to maintain the flow to the queuing system. Barriers should be undone when needed and extended when required.
• Support the Team Leader in any decisions or changes that are implemented.
• Provide feedback on operational issues and processes to help improve performance. Ensure that equipment provided is maintained, allocated and used correctly.
• Be flexible with shifts as per the needs of the business.
• Record queue times on the relevant queue time report.

Shift Pattern:

4 EARLIES 2 OFF - 4 LATES 2 OFF

• 06:30am to 16:30pm & 16:30pm - 02:30am

Your application will take 2 to 4 weeks to process including your security checks from the date of interview.

Job Type: Full-time

Pay: £12.00 - £12.21 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Night shift
• Overtime

First Call Aviation is a specialist division of First Call Contract Services Limited