Immigration Compliance Support Officer

Cardiff Metropolitan University; Cardiff; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave 25 days

LGPS pension

Family-friendly policies

Library access

Sports facilities

Wellbeing support

Job summary

Cardiff Metropolitan University is seeking a proactive Immigration Compliance Support Officer to join the Global Student Advisory Service. You will help protect the University’s Student Sponsor Licence by advising on visa requirements, maintaining CAS issuance, and keeping student immigration files up to date.

You will collect required documents, ensure records comply with UKVI rules, and act as the first point of contact for international students.

Qualifications

• Excellent attention to detail and accuracy.
• Excellent written and verbal communication.
• Strong IT skills, including Microsoft Office.
• Experience in an administrative role.
• Ability to explain complex information clearly.
• Ability to work with diverse student backgrounds.
• Discretion and empathy in handling sensitive cases.

Responsibilities

• Assess documents to meet Student Visa regulations before issuing CAS.
• Collect essential documents and maintain international student records.
• Resolve immigration compliance issues with initiative.
• Act as first point of contact for immigration enquiries from international students.
• Provide accurate advice on UKVI regulations and immigration status.

Skills

Communication skills

Teamworking

Digital capability

Customer service

Problem solving

Initiative

Empathy & discretion

Organisational skills

Tools

Microsoft Office

Job description

Working as part of the Immigration Compliance Team within the Global Student Advisory Service, you will play a vital role in supporting the protection of the University’s Student Sponsor Licence which has a long-standing track record of compliance. This licence permits the recruitment and enrolment of international students, creating a rich and diverse student body, enhancing the learning experience for all. You will be instrumental in providing support and advice to students with regards to student visa requirements, immigration obligations and the issuance of Confirmation of Acceptance for Studies (CAS). You will maintain student immigration files and support the team with administration needs. You will be meticulous with data and will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.

You’ll Lead The Way By

• Demonstrating expertise in assessing documents and qualifications in order to meet Student Visa regulations before creating and issuing Certificates for Acceptance for Studies (CAS).
• Facilitating the collection of essential documents and ensure international student records are complete and maintained in accordance with UKVI regulations.
• Using highly developed problem-solving skills and initiative to resolve complex issues relating to students studying at Cardiff Met, particularly with regard to immigration compliance issues.
• Acting as the first point of contact for international student immigration enquiries, using highly developed communication skills to effectively explain complex immigration procedures to International Students whose first language is not English.
• Demonstrating a good understanding of the UK government’s student immigration regulations and providing relevant, accurate advice to students about their immigration status and future options.

What You’ll Bring

With excellent attention to detail and a commitment to delivering outstanding support, you’ll be confident working in a regulated environment where accuracy, professionalism and customer service are essential. You’ll enjoy working with students from diverse cultural backgrounds, be able to explain complex information clearly, and have the initiative to manage sensitive situations with empathy and discretion.

You’ll Also Bring

• Knowledge and appreciation of international cultures, with the ability to work effectively with students from a wide range of backgrounds.
• Excellent written and verbal communication skills, including the ability to communicate clearly and confidently with students and colleagues at all levels.
• Strong digital capability, with proficiency in Microsoft Office applications and the confidence to work with a range of IT systems.
• Experience of working in an administrative role, with the ability to prioritise workloads, organise tasks effectively and meet deadlines.
• Exceptional attention to detail and a commitment to maintaining accurate records and handling information responsibly.
• Strong customer service skills and experience of responding to enquiries professionally, both face to face and via telephone or email.
• The ability to use initiative and sound judgement to deal sensitively with challenging situations and support students appropriately.
• Strong team-working skills and a collaborative approach to building positive relationships with colleagues across the University.
• Flexibility and a willingness to support key activities outside normal working hours on occasion, including some evening or weekend work.
• A commitment to continuous professional development and keeping up to date with changes in policy, guidance and best practice.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We Offer Excellent Benefits Such As

• Annual leave of 25 days Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days. (grade 1-5) OR
• Annual leave of 35 days, plus 12 bank holiday / concessionary days (pro rata if part time) (grade 6-9)
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies - take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us

For more information about the role please contact Teresa Kedward-Jones at [e-mail].

All applications must be submitted online.

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.