Immediate Support Coordinator (Worcestershire, Herefordshire, Gloucestershire, Shropshire)

2wish Cymru; West Midlands; Remote; GBP 27,000; Full time

Job summary

An established industry player dedicated to supporting families affected by the tragic loss of a child seeks an Immediate Support Coordinator. This vital role involves providing emotional and practical support to bereaved families, ensuring they receive the necessary care and resources during their time of need. The successful candidate will engage with various stakeholders, including healthcare professionals, to raise awareness of the charity's services. If you are compassionate, driven, and eager to make a meaningful impact in the community, this position offers a fulfilling opportunity to contribute to a noble cause while working flexibly from home with travel across the region.

Qualifications

• Experience in providing emotional and practical support to bereaved families.
• Strong communication skills to liaise with various stakeholders.

Responsibilities

• Provide immediate support to families affected by the sudden death of a child.
• Liaise with healthcare professionals to promote referrals into the charity.
• Attend community events and deliver awareness training.

Skills

Emotional Support

Communication Skills

Time Management

Cultural Sensitivity

Education

Relevant Degree or Certification

Job description

Job title: Immediate Support Coordinator for England (2WISC07FT) - Worcestershire, Herefordshire, Gloucestershire, Shropshire.

Salary: £26,500 per annum

Location: Home working with regular travel throughout Worcestershire, Herefordshire and Gloucestershire initially. Following further expansion of our service in July 2025, the post-holder will cover Shropshire instead of Gloucestershire. Occasional travel to 2wish Head Office in South Wales.

Hours: Full time - 37.5 hours over 5 days

Context of role: 2wish supports anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

The successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive are integral to ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses, and professionals affected by the sudden death of a child or young adult.

Main Duties:

1. To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the county you reside in and bordering counties.
2. To contact all families within 24-48 hours of the referrals by telephone.
3. Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction.
4. Offer emotional support and advice to a caseload of families through home visits and ongoing weekly telephone calls.
5. To liaise with the Counselling Support and Outreach Coordinator, responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual.
6. To work with hospital staff, GP’s, police officers, coroner offices, mental health teams, and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties.
7. To liaise with other professionals working alongside the family to provide a holistic and multi-agency approach to support.
8. Attend relevant forums within the area.
9. To deliver awareness training in hospitals and other healthcare settings, schools, and workplaces on the use of the bereavement boxes, the services we offer, to refer into the charity, and bereavement awareness.
10. To ensure families have been offered a memory box and coordinate these when required.
11. Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person.
12. To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required.
13. Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required.
14. To submit monthly/quarterly/annual reports to Bereavement Services Manager as required.
15. To signpost and/or refer to other agencies as required that can provide support as needed.
16. Cover members of the support team for annual leave and/or sickness.
17. To travel to attend in-person team meetings and in-person training as required.

General:

1. To be responsible for organising own work agenda, time management, and administration.
2. To show respect and sensitivity for the cultural and religious beliefs of families.
3. To undertake learning opportunities and seek them out for the team.
4. To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety, and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
5. To attend weekend and evening community events in support of the charity as necessary.
6. Participate as and when required in team meetings and one-to-one meetings, and undertake courses/training/other developmental activities relevant to the role.
7. Contribute on the social media platforms maintained by 2wish.

It is the nature of the work that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are therefore expected to work in a flexible way, and tasks that are not specifically covered in their job description may have to be undertaken.

This role is subject to a DBS check.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Non-profit Organizations