Immediate Support Coordinator - Gwent

JR United Kingdom; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charity in Wales seeks an Immediate Support Coordinator to provide vital emotional and practical support to families affected by the sudden loss of a child or young person. The role requires collaborative work with healthcare professionals and the ability to conduct assessments to identify support needs. This is a crucial and sensitive position where the candidate will ensure families receive the support they need in their most challenging times.

Qualifications

• Experience in providing emotional support to families
• Knowledge of bereavement processes and support
• Ability to conduct assessments and liaise with professionals

Responsibilities

• Provide emotional and practical support to families affected by sudden bereavements.
• Conduct assessments to identify support needs and ensure safeguarding.
• Liaise with healthcare professionals and maintain bereavement resources.

Skills

Emotional Support

Communication

Collaboration

Education

Relevant qualification in counselling or mental health

Job description

Immediate Support Coordinator - Gwent, Rogerstone

Client:

2wish Cymru

Location:

Rogerstone, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

Context of Role:

2wish supports individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales charity providing immediate casework support and ongoing services including counselling, therapies, support groups, events, and a respite cottage.

The post holder will provide emotional and practical support to families affected by such bereavements.

Main Duties:

1. Services
2. Initiate immediate support for families of children and young people aged 0-25 who have died suddenly and unexpectedly across South and West Wales.
3. Contact families within 24-48 hours of referral by phone.
4. Conduct initial assessments to identify support needs, ensuring safeguarding and risk reduction.
5. Offer emotional support via home visits and weekly calls.
6. Liaise with the Counselling Support and Outreach Coordinator for formal support arrangements.
7. Collaborate with healthcare professionals and agencies to promote referrals and provide holistic support.
8. Participate in local forums and deliver awareness training on bereavement support and use of bereavement resources.
9. Monitor the use of memory boxes and maintain bereavement suites in hospital trusts.
10. Facilitate debriefs after traumatic deaths in professional settings.
11. Maintain stock of memory boxes and coordinate deliveries.
12. Prepare reports as required and signpost to additional support agencies.
13. Cover team members during leave or sickness.
14. General
15. Organize own work schedule and manage administration.
16. Respect cultural and religious beliefs of families.
17. Engage in learning opportunities and team development.
18. Adhere to policies on safeguarding, confidentiality, health and safety, and lone working.
19. Attend community events and contribute to social media platforms.
20. Work flexibly, undertaking tasks outside the formal job description as needed.

Performance reviews will assess duties and overall performance regularly.