Immediate Support Coordinator (Avon And Gloucestershire)

2 Wish; Bristol; Remote; GBP 26,000 - 35,000; Full time

Job summary

A charitable organization is seeking an ISC for Avon and Gloucestershire to support families affected by sudden child loss, providing emotional support and coordination with professionals. The role is primarily home-based with regular travel, and offers a salary starting at £26,500 with various benefits, including a contributory pension and annual leave. Suitable candidates should have relevant qualifications and experience in social work or related fields.

Benefits

Employee Assistance Programme

Free parking

Extra annual leave on birthday

Company mobile phone

Qualifications

• Experience in bereavement support or social services.
• Ability to work independently and manage caseloads.
• Strong interpersonal skills for nature of work.

Responsibilities

• Initiate immediate support for bereaved families.
• Coordinate with healthcare professionals.
• Deliver emotional support through visits and calls.

Skills

Empathy

Organizational skills

Communication

Education

Relevant qualifications in social work, psychology, or related fields

Job description

Overview

Job title: ISC - Avon and Gloucestershire

Reports to: Immediate Support and Debrief Manager

Location: Home working with regular travel throughout the area

Context of role

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage. As we expand our services, the successful candidate will help develop stakeholder relationships and ensure our professional partners remain engaged and champion our service.

Main duties

• Service: To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the county you reside in and bordering counties
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families\' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a caseload of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP\'s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, how to refer into the charity and bereavement awareness
• To ensure families have been offered a memory box and coordinate these when required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness
• To travel to attend in-person team meetings and in-person training as required
• To travel to in-person events as required

General

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish
• It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken
• You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
• This role is subject to a DBS check.

Contract and benefits

• Salary: Starting salary of £26,500 per annum, with the opportunity for an increase through the appraisal structure.
• Contract type: Permanent
• Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
• Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Pro rata calculation applies where applicable.
• Pension: 2wish operate a contributory pension scheme. Auto-enrolment into the scheme with details provided after enrollment (employer 3% and employee 5%).
• Mileage: Fixed rate allowance for agreed mileage undertaken on 2wish business in a private vehicle.

Location and additional benefits

• Location: This post is predominantly home based, with regular travel across the areas covered and some travel to our Head Office in South Wales.
• Additional benefits for employees include: Employee Assistance Programme; free parking on 2wish premises; free branded 2wish clothing; extra annual leave day on your birthday; incremental holiday entitlement; paid sick leave; discounts on 2wish merchandise; discounted tickets to UK 2wish events for staff and family; extra holiday entitlement for overseas events; company mobile phone; reimbursement of work expenses; Bright Exchange discounts; auto-enrolment after 3 months service.

How to apply

Please return a CV and covering letter, or a CV and two-minute video, by email. Closing date: 6th November 2025. We reserve the right to close this vacancy early if we receive sufficient applications. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.