Imaging Patient Pathway Secretary (Band 3)

North Bristol NHS Trust; Bristol; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare organization is seeking an Imaging Patient Pathway Secretary to provide administrative support within the Imaging Department. This role requires excellent IT skills and a friendly demeanor to assist patients and healthcare professionals efficiently. The position offers both full-time and part-time options, with a focus on delivering high-quality service in a busy environment.

Qualifications

• Experience in a busy administrative environment.
• Ability to follow processes and procedures.

Responsibilities

• Provide comprehensive administrative support to senior Imaging teams.
• Liaise between patients, GPs, and staff.
• Manage telephone enquiries and patient appointments.

Skills

Communication

IT Skills

Teamwork

Education

NVQ 2

GCSE/C level

Job description

This post is only open to internal applicants.

Imaging Patient Pathway Secretary (Band 3)

NHS AfC: Band 3

Main area Imaging Patient Pathway Secretary Grade NHS AfC: Band 3 Contract Secondment: 12 months Hours

• Full time
• Part time

37.5 hours per week (Two part time posts would also be considered) Job ref 339-CCS3596-TJC

Site Southmead Hospital Town Bristol Salary £24,625 - £25,674 per annum, pro rata Salary period Yearly Closing 22/05/2025 23:59

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Job overview

The Imaging Department are recruiting an Imaging Patient Pathway Secretary to join their team. Full time hours are available but also happy to consider part time applications.

This role is primarily based in the Brunel Building in the Imaging Department however there may be times when you will be required to work in one of our satellite sites.

You will be working alongside the Senior Imaging Patient Pathway Secretaries.

The office is extremely busy, and you will need a ‘can do attitude’.

Excellent IT Skills are essential and knowledge of the hospital IT systems would be an advantage.

You will need to demonstrate tact and sensitivity as you will be the first point of contact dealing with queries from patients, relatives, and other health care professionals.

This role will receive a high number of telephone calls therefore a good telephone manner is essential.

As part of your daily tasks you will be required respond to queries that arrive in the department via emails.

You will also be expected to address any urgent reports and ensure that they are dealt with in line with the departmental policy.

You must possess NVQ 2, GCSE/C level (including English and Maths) equivalent or be able to demonstrate you have relevant office experience.

This is a great opportunity for you to learn new skills or increase your existing ones whilst working in a busy office environment.

Main duties of the job

Provide high quality, comprehensive administrative, secretarial clerical support to the senior Imaging teams.

Liaise between patients, GPs, other staff, and outside agencies where required.

Participate in monitoring waiting lists in accordance with Government Access Targets and Trust’s Patient Access Policy.

Following procedures ensuring information is accurately recorded and shared.

Working for our organisation

NBT Cares. It’s a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.

NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive – our organisational values.

And our NBT Cares values are underpinned by our positive behaviours framework – a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way.

Detailed job description and main responsibilities

· Support the Senior Imaging Patient Pathway Secretaries with a comprehensive service ensuring patients are admitted efficiently for investigative treatments, diagnostic procedures, and day-case operations within national guidelines and in accordance with the trust’s Patients Access Policy

· Participate in the Secretary of the Day rota, this will involve manning the phones and actioning various group emails.

· Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, GPs and hospital clinicians.

· Participate with new or follow-up appointments, for diagnostic appointments, interventional procedures and ensure TCI dates are dealt with in a timely manner ensuring that patients are informed with reasonable notice, and that all relevant paperwork is completed.

· Accurately update the hospital systems including CRIS

· Cancel patient appointments as requested and ensure that they are rescheduled and accurately recorded in accordance with Trust policy.

· Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate.

· Use effective listening/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.

· Implement and follow agreed pathways identifying urgent, unexpected and critical findings.

· Receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring any clinical reports and referrals are actioned accordingly.

· Liaise with partner organisations to assist facilitate the treatment of patients. This includes liaising with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.

· Keep in regular communication with the teams to enable efficient processes.

· Support colleagues across the Imaging Department during periods of planned annual leave and sickness.

· Covering reception as and when required.

· Maintain stationary stock and process requests for the department.

· Undertake additional administrative tasks and responsibilities within the Imaging Department as required by the Admin Support Manager

· Ability to participate in policy changes within the Imaging Department

· Ensure that patient confidentiality is maintained at all times.

· Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, taking appropriate account of patients’ rights and diversity and ensuring fair access to services.

· Ability to establish new working systems and patterns.

· The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job

Person specification

Work Experience

• Confident in communicating with broad range of individuals
• Knowledge and experience of working in a busy administrative environment
• Demonstrate ability to follow processes and procedures
• Previous NHS experience

Knowledge and Skills/Abilities

• Demonstrate ability to work under pressure
• Experience of working well within a team

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

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Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.