Imaging Operational Service Manager

Whittington Hospital NHS Trust; City Of London; On-site; GBP 72,000 - 84,000; Full time

Job summary

A leading healthcare provider in London seeks an Imaging Operational Service Manager to deliver top-tier diagnostic services. The role includes leading a high-performing team, managing operational and financial performance, and ensuring the delivery of clinical excellence. Candidates should have significant experience in healthcare management and a strong commitment to patient care. This position offers a competitive salary of £72,921 to £83,362 per annum.

Qualifications

• Significant management experience in a complex organization at a senior level.
• Experience in monitoring performance and improving services.
• Proven track record of achieving healthcare standards.

Responsibilities

• Lead the Imaging team to ensure compliance against performance measures.
• Manage budgets and contribute to divisional efficiency targets.
• Develop and implement a governance strategy in collaboration with clinical leads.

Skills

Leadership

Operational Management

Financial Management

Service Improvement

Communication

Education

Degree-level education

Masters level or equivalent

HCPC Registration

Tools

Data analysis tools

Job description

Imaging Operational Service Manager - Band 8B

Whittington Health NHS Trust | Archway, North London| Full-time

Are you ready to take the next step in your career?

We're looking for an ambitious leader to join us as Imaging Operational Service Manager. This is a unique opportunity to:

Lead a strong, high-performing Imaging team delivering cutting-edge diagnostic services.

Shape the future of our service with real autonomy and the freedom to innovate.

Grow and develop as an individual while making a lasting impact on patient care.

You'll bring proven senior management experience, a drive for improvement, and the ability to inspire and influence across clinical and operational teams.

If you're ready to make your mark and take on a career-defining role, we'd love to hear from you.

Main duties of the job

The post holder will be responsible for providing leadership and the operational management of the Whittington Health Imaging Department (WHI) ensuring the efficient and effective use of resources, and the development and maintenance of the highest standards of patient care and service delivery.

The post holder will be part of the ACW Divisional management team and will assist the Imaging & Wood Green Community Diagnostic Centre (WG CDC) General Manager, the Clinical Director, and the Director of Operations in delivering the Trust's strategic and operational agenda.

The Post Holder will be expected to oversee the day-to-day service management issues, liaising with departments and teams as required.

The post holder will provide line management for key staff within the departments and will be expected to contribute to the business planning process for the departments and be a key enabler to deliver the Imaging contracted activity plan, achievement of all national access standards and a comprehensive governance framework within the services.

About us

The Whittington Health Imaging Department (WHI)

The department is composed of consultant radiologists, sonographers, radiographers and administrative and clerical staff. Staff have comprehensive experience across a wide range of clinical areas with specialists at radiography and consultant level.

The WHI has a state-of-the-art digital imaging system which means that reports on patients' scans and x-rays can be sent electronically to GPs and other departments in the hospital.

The WHI offers

• Comprehensive 24/7 low dose digital plain x-ray service supporting our Emergency and Urgent Care centres
• Diagnostic mammography and ultrasound breast services
• State of the art CT and MRI scanning including CT colonography
• On call responsive consultant led imaging service with 24/7 diagnostic
• MRI specialist iron overload assessment for Thalassaemic and Sickle Cell patients
• Gamma camera providing comprehensive general nuclear medicine services (including gastro-intestinal, cardiac, and orthopaedic imaging techniques)
• DXA service providing bone densitometry, fracture risk and vertebral fracture assessments
• Open access walk-in x-ray service for GP patients
• General, obstetric, and gynaecological Ultrasound
• Vascular (vein and carotid doppler) studies
• Post-mortem CT studies for forensics and religious communities
• Bariatric Imaging services

Job responsibilities

Operational

• To lead the Imaging team to ensure compliance against performance measures: finance, activity and quality providing advice, analysis, and information as required.
• To support the General Manager and the Divisional Senior team in the monitoring of activity and income so that the contracted plan is delivered.
• Working with support services, departments and organisations that impact on the Division, negotiating action and change when necessary.
• To provide regular feedback on service performance to the Divisional performance meetings and the Divisional board.
• To develop with the clinical leads and service managers/assistant general manager a clear process which enables monitoring of quality, human resources, performance, and finance indicators to generate a culture of high performance and quality improvement.
• To ensure effective management of the asset register and the equipment replacement programme, appropriate management, maintenance and procurement of contracts and equipment. Responsible for managing the business process in relation to bids for capital equipment.
• To be responsible for all aspects of procurement for the department(s) to ensure best value and efficient use of resources.
• To be responsible for a range of policy implementation and service development.
• To be responsible for ensuring data quality across the service(s) and ensure corrective action is taken where data quality problems are detected.
• To continue to develop and implement robust information management systems within the service(s).
• To continue to develop and sustain a robust communication structure within the team(s).
• To facilitate and chair multidisciplinary meetings that assist with the coordination and delivery of Imaging services.

Communication

• To contribute to the development of the environment.
• To communicate effectively with a wide range of people to explore complex issues and to make complex decisions.
• To effectively communicate complex and sensitive related information to patients and relatives which requires empathy and reassurance.
• To influence and prioritise the development of knowledge, ideas and work practice in self and others.
• To encourage others to seek advice and solutions to problems.
• To competently receive sensitive information concerning patients medical conditions as appropriate and to provide information using persuasive, reassuring skills as required e.g., breaking bad news/special needs.
• To identify and manage challenging behaviours.

Service Improvement

• To understand the implications of and manage a developing and changing service. Assist in the development of new ideas and methods of working and encourage staff to do likewise.
• Liaison with other service managers and clinical leads to understanding strategy and the impact/requirements of business cases.
• Undertake strategic and service policy development in conjunction with professional leads and support the senior team in business planning to support corporate aims and objectives.
• Lead in the development of business cases for service developments in ACW ICSU, ensuring that the implications of service changes or developments have been accurately assessed
• To work with clinicians, other managers and staff to continuously improve the quality and timelines of services to improve the patients, users and staff experience.

Finance management and Business Planning

• To be a named budget holder, maximising the use of resources and delivering a balanced budget. Lead the contribution to the delivery of the Divisional efficiency target.
• To work in close association with the Divisions finance team to ensure sound financial management, effective communication, and financial reporting.
• To identify, communicate and implement robust Cost Improvement Programmes (CIP) in the departments.
• To ensure compliance with the Trusts Standing Financial Instructions (SFI).
• To manage demand and capacity in relation to performance to ensure access and appropriate utilisation of all resources, ensuring robust processes to maximise efficiency and meet ICSU objectives.
• To undertake capacity and demand reviews to inform sustainability of services in line with business developments.

Strategic Management

• To contribute to the annual and business planning process for ACW ICUS services, linking with the General Manager, service managers, matrons/CNS, nursing staff and clinical leads regarding operative capacity and demand.
• To ensure that a robust system is in place for the delivery and dissemination of Trust and ICSU objectives across the department.

Human Resource

• To be responsible for ensuring that all staff within the departments have access to appraisal and that all personal development plans are linked to the ICSU and Trust wide objectives.
• To ensure that appropriate Human Resources (HR) procedures are implemented i.e. recruitment and selection, sickness and disciplinary procedures.
• To ensure the department fosters a positive learning environment for all staff and students.
• To co-ordinate leadership development programmes. Developing leadership skills within the workplace.
• To participate in the development of Training and Development Strategy at Divisional level. To support and develop internal and external educational programmes/study days
• To ensure compliance with mandatory training.

Governance

• To develop and implement a governance strategy which is multidisciplinary in collaboration with the clinical leads.
• To be responsible for maintenance of the risk register for ACW Division services in collaboration with the clinical leads.
• To ensure that all services within the area of responsibility meet the Care Quality Commission (CQC) standards.
• To generate a culture of safety and governance across all areas of responsibility.
• To ensure that there is a clinical audit programme for each area of responsibility in collaboration with the general manager and the clinical leads
• The post holder will undertake other duties as may be required to achieve the Trusts objectives, commensurate with the grading of the post.

Person Specification

Education & Qualifications

• Educated to degree level or equivalent level of experience
• Further education, training or experience to Masters level or equivalent
• Evidence of continuing professional development
• HCPC Registration

Experience & Knowledge

• Significant management experience in a complex organisation at senior level including operational responsibility
• Experience of producing information, monitoring performance and identifying opportunity for service improvement
• Sound understanding of financial reporting mechanisms, budget management and setting and ability to deliver significant cost improvement programmes
• Proven track record of achieving challenging health care standards
• Experience and knowledge of short medium and long term strategy and business planning techniques and managing business processes
• Experience of monitoring data & information on performance and highlighting variances
• Experience of working on projects and/or in a complex programme environment.
• Experience of managing and hearing performance issues
• Radiography experience
• Experience of working within the NHS within an acute hospital environment
• Experience of leading change programmes
• Understands quality assurance processes and their application
• Experience of working within a devolved management structure
• Experience of data analysis and data modelling tools
• Motivated by achieving outcomes that benefit financially, with a belief that a business focussed approach is consistent with delivering high quality care
• Results orientated, and committed to developing a culture of responsibility and accountability
• Ability to relate to medical and clinical managers understanding different education, approaches, styles and expertise, and to harness this different skill set to achieve top performance and create synergy within the team
• Able to work effectively and is comfortable with achieving through influence and leadership through influence and leadership rather than direct managerial authority
• Confident, prepared to challenge across boundaries
• Develops self and role, needs limited prescription or direction
• Ability to work in partnerships with others

Skills & Abilities

• Problem solving
• Has the capacity to analyse problems in a logical and structured way, generating optimal and innovative solutions and adapting approaches to problem- solving to achieve sustainable outcomes
• Has good insight and ability to handle constructive criticism
• Highly effective teamwork skills; able to acknowledge own limitations and work with others collaboratively to provide solutions for best long term care
• Ability to motivate staff to deliver challenging targets
• Report writing skills
• Organisational skills
• Demonstrates tenacity in dealing with issues
• Industrious and versatile
• Tactful, diplomatic and at ease with all kinds of people
• Able to anticipate problems, to understand the driving forces behind problems, or potential problems and being able to identify and use levers to achieve change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£72,921 to £83,362 a year Per Annum Including HCAS