Imaging Appointments Co-ordinator

NHS; Chesterfield; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading NHS trust in Chesterfield is seeking a motivated individual for a Band 3 role within the Imaging department. The successful candidate will support the processing of referrals, ensuring high-quality patient care and efficient appointment scheduling. Excellent communication skills and previous administrative experience are essential for this permanent, full-time position.

Qualifications

• Minimum 12 months previous administration experience.
• Experience in handling telephone appointments in a busy environment.
• Ability to work under pressure and communicate effectively.

Responsibilities

• Process Imaging referrals efficiently and timely.
• Maintain a good understanding of the Radiology Information System.
• Register patients on the Hospital Medway system if necessary.

Skills

Communication

Teamwork

Calm under pressure

Education

GCSE A-C (9-4) Grade English Language or equivalent

ECDL or Equivalent

Tools

Radiology Information System (RIS)

Careflow

Job description

Job summary

To ensure all Imaging referrals are processed in a timely and efficient manner using multiple IT applications including Order Comms/ICE System, Medway and Radiology Information Systems.

To work within the allocated Government time scale for all appointments.

To provide accurate examination information to patients, liaise with Consultants, Radiographer and Sonographers to ensure correct appointment slots are used to maintain a professional and high-quality service.

Main duties of the job

• Receive and process all Imaging referrals efficiently and timely whilst helping to maintain National and Local standards
• Maintain a good understanding of the Radiology Information System in order to create and locate imaging records to support patient care.
• When required, register patients on to the Hospital Medway system if no record can be found on RIS system prior to booking an appointment.
• Ensure all appointments are booked on the Radiology Information System (RIS) using the agreed, up to date, booking rules for each modality.
• Ensure all referrals are placed on the received request list and then allocate, as necessary, examinations for vetting prior to booking an appointment.
• When booking appointments, interpret all examination referral requests to ensure the correct examination is booked and an appropriate appointment with the correct preparation is sent out to the patient - checking that the appointment is well within the breach date.
• Ensure all appointments are booked into the correct room and onto the correct consultant/sonographer list.
• Liaise with clinical staff across the Department to ensure clinical justification/priority is determined.
• Monitor all modality rotas for any changes to clinic/appointment times and adjust booking rules accordingly.
• Monitor Radiologist's leave, to ensure any clinic closures have been identified to avoid cancellation of appointments

About us

Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC following their latest inspection in February 2017.

Follow us on Facebook and on Twitter: @HRcareers @WellbeingCRH @royalhospital

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

166-DCSC-7115487

Job locations

Chesterfield Hospital

Calow

Chesterfield

S44 5BL

Job description Job responsibilities

Please refer to the attached job description and person specification for full details of this post.

Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

Job description Job responsibilities

Please refer to the attached job description and person specification for full details of this post.

Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

Person Specification Qualification Essential

• GCSE A-C (9-4) Grade English Language or equivelent
• ECDL or Equivalent

Desirable

• NVQ Level 3 in Customer Services
• GCSE Maths Grade A-C (9-4)

Experience Essential

• 12 months (min) proven previous administration working and skills
• 12 months (min) previous experience of dealing with telephone appointments and enquiries in a busy environment
• Previous experience in dealing with confidential and sensitive information

Desirable

• Previous experience in a hospital or similar healthcare environment
• Previous Call Centre working experience

Skill and Knowledge Essential

• Ability to work under pressure and remain calm
• Excellent communication skills to patients and staff at all levels
• Ability to work well as part of a team as well as using own initiative

Desirable

• Working knowledge of RIS and Careflow
• Medical Terminology

Person Specification Qualification Essential

• GCSE A-C (9-4) Grade English Language or equivelent
• ECDL or Equivalent

Desirable

• NVQ Level 3 in Customer Services
• GCSE Maths Grade A-C (9-4)

Experience Essential

• 12 months (min) proven previous administration working and skills
• 12 months (min) previous experience of dealing with telephone appointments and enquiries in a busy environment
• Previous experience in dealing with confidential and sensitive information

Desirable

• Previous experience in a hospital or similar healthcare environment
• Previous Call Centre working experience

Skill and Knowledge Essential

• Ability to work under pressure and remain calm
• Excellent communication skills to patients and staff at all levels
• Ability to work well as part of a team as well as using own initiative

Desirable

• Working knowledge of RIS and Careflow
• Medical Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Hospital

Calow

Chesterfield

S44 5BL

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Hospital

Calow

Chesterfield

S44 5BL

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)