Imaging Application Support

Integrated Care System; Gorleston-on-Sea; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider seeks an Imaging Application Support professional to enhance operating efficiencies in the Radiology Department through IT systems. The role involves user training, system management, and participation in an on-call rota to ensure optimal service delivery for patient care.

Qualifications

• Relevant IT related qualification (Minimum GCSE, BTEC, NVQ or equivalent).
• Experience working with clinical based IT systems.
• Good level of verbal and written communication skills.

Responsibilities

• Provide operational support to clinical services with IT systems.
• Train users and manage access for imaging transactions.
• Support system changes and ensure they are fit for purpose.

Skills

Communication

Teamwork

IT skills

Training delivery

Education

GCSE's in English and Mathematics

Relevant IT qualification

Job description

Go back James Paget University Hospitals NHS Foundation Trust

Imaging Application Support - Onsite Role

The closing date is 18 July 2025

The Radiology Department forms a large part of the diagnostic imaging services available to the Trust, which undertakes a variety of examinations to aid in the diagnosis and treatment of both primary and secondary care patients. Imaging services are multifaceted and include elements of booking and administration, imaging, reporting and storage and dissemination of results. Diagnostics are central to most care pathways, and deal with both high volume and specialised imaging studies. Due to a system-wide approach to imaging including tertiary centres, networking of imaging data and its accessibility for efficient care are critical elements. The diagnostic portfolio includes working with other imaging areas outside Radiology where there is a requirement for project or systems expertise.

Main duties of the job

The role is an onsite technical role, required to provide operational support to clinical services by means of bespoke IT systems and processes that the clinical and administrative teams follow as part of the imaging pathway, both within Radiology and in other imaging based areas. The role will be required to support related system changes and projects which are designed to maximise the efficiency of the clinical services, and to ensure systems are fit for purpose. There will be elements of user training to deliver, user access to maintain, and management of day to day transactions of imaging between Trusts.

Previous applicants need not apply.

The role is a full-time position offering 37.5 hours per week, working onsite at the James Paget Hospital. This will be primarily based between Monday to Friday, with the requirement of flexibility for evening and weekend work as and when required. The role requires participation in an on-call system as part of a rotation.

About us

The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.

Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff.

Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.

We pride ourselves on our safety levels and are active in clinical research and play an important role in the teaching and training of a wide range of health professionals.

Like all hospitals, we face a challenging future, but we are ready to make bold decisions so that we are at the forefront of innovative working practices. Our services have to be safe and also represent value for money. Our staff will work in creative ways, using advances in technology to their full potential and to eliminate waste that adds no value to patient care.

Job responsibilities

The Job Description is attached to the vacancy. Please review for details of the main duties and responsibilities of the role, to assist with completion of application.

Person Specification

Education & Qualifications

• GCSE's in English and Mathematics or Grade C or above (or equivalent)
• Relevant IT related qualification (Minimum GCSE, BTEC, NVQ or equivalent)
• Qualification or course in another relevant area (such as leadership or projects)

Experience & Knowledge

• Previous experience working with clinical based IT systems
• Previous experience of performing IT systems training within the workplace
• Knowledge of diagnostic imaging workflows
• Previous experience of performing maintenance or configuration of diagnostic imaging systems
• Good level of verbal and written communication skills
• Good literacy and numeracy skills
• Ability to produce and maintain good standards of documentation
• Ability to demonstrate good IT / keyboard skills
• Ability and desire for continual learning
• Understanding of legislation for confidential information / data protection
• Ability to work well within a team both in a lead role and following instruction
• Ability to deliver training at a level appropriate to the audience
• Well organised and able to work to deadlines
• Confident in communicating with and assisting all levels of staff
• Flexibility to work on call rota and extended hours (including 7 day working)

Behavioural Qualities

• Collaboration - Work positively with others to achieve shared aims
• Accountability - Act with professionalism and integrity, delivering what we commit to, embedding learning when things do not go to plan
• Respect - Are anti-discriminatory, treating people fairly and creating a sense of belonging and pride
• Empowerment - Speak out when things do not feel right, we are innovative and make changes to support continuous improvement
• Support - Are compassionate, listen attentively and are kind to ourselves and each other

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospitals NHS Foundation Trust