Imaging Administration Lead

TN United Kingdom; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

An exciting opportunity for an experienced Admin team lead to join the Imaging Department at Whipps Cross Hospital. This managerial role involves overseeing daily operations, managing waiting lists across various imaging modalities, and ensuring compliance with administrative procedures. The ideal candidate will possess excellent communication and organizational skills, with a strong background in a senior admin role. Join a friendly team committed to providing high-quality patient care in a fast-paced environment.

Benefits

Barts Health employee benefits

Qualifications

• Minimum of two years’ experience managing a team in a clinical setting.
• Knowledge of NHS organisations & medical services.
• Experience managing patient waiting lists.

Responsibilities

• Oversee day-to-day troubleshooting with Imaging supervisors.
• Manage healthroster administration duties for staff rosters.
• Ensure compliance with EWTD and manage confidential information.

Skills

Effective interpersonal & communication skills

Organisational & workload management skills

Competent computer & software navigation skills

Conflict & complaints resolution

Education

GCSE English or equivalent experience/qualification

ILM qualifications or equivalent management training

Tools

Millennium

CRS

SECTRA

Microsoft Office

Job description

Social network you want to login/join with:

An exciting opportunity has arisen for an experienced Admin team lead to join the Imaging Department based at Whipps Cross Hospital. This post is a managerial role to oversee day-to-day troubleshooting with Imaging supervisors, reception, and scheduling teams.

The role requires to delegate and supervise waiting lists spanning across various imaging modalities including CT, MRI, Dexa, GP Xray, Interventional Radiology, Fluoroscopy, Ultrasound and Dexa.
The successful post holder needs to be confident and clear communicator possessing excellent organisational, interpersonal, verbal and written skills with extensive experience in a senior admin lead role. We also require you to have detailed knowledge of administrative procedures and be able to prioritize and plan your own work efficiently.

The candidate will also need to have previous experience and knowledge of national diagnostic, referral to treat (RTT) and DM01 waiting times knowledge and experience of pathway validation.
The person will need to have experience of working within a similar scheduling environment and have strong proven knowledge of hospital patient systems; CRS, EPR, Sectra RISe/PACS.
The post holder will engage with staff at all levels of seniority and therefore will need to demonstrate effective influencing and persuading behaviors to ensure that deadlines are met. They will also be the main point of contact for a wide range of staff, external stakeholders and organisations and must ensure that a professional image of the Trust is always maintained.

Main duties of the job

The post holder will be responsible for management of healthroster administration duties to ensure staff rosters are accurate, EWTD compliance is maintained. You will be expected to appropriately manage confidential, complex, and sensitive information, exercising discretion, and always upholding high professional and ethical standards.
You will enjoy working in a fast-paced environment, be comfortable setting and meeting challenging deadlines and understand the purpose and functioning of governance structures and how they drive improvement and assurance. You will be joining a busy and friendly team and be afforded the full range of Barts Health employee benefits.
If this sounds like you, we would love to hear from you and look forward to your application.
Working pattern would be 08:30 – 17:00hrs, Monday – Friday (5 days a week)
Hours are equivalent to 37.5 per week.

For further details / informal visits contact:
Name: Rofiquol Islam
Job title: Service Manager
Email:

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Qualifications

• GCSE English or equivalent experience/ qualification
• Knowledge of Millennium/ CRS/ SECRTA Systems
• ILM qualifications or equivalent management training

Experience

• Previous work experience in a similar capacity
• Work confidentiality & professionalism
• Managing patient waiting lists
• Delegation and supervision of workload
• Collaborative working & supporting cross site services.
• Professional telephone manner
• Minimum of two years’ experience of managing a team of staff in a clinical setting including experience of HR issues, i.e. recruitment and retention, appraisals and PDP and performance management
• Ability to carry out the assessment and management of risk

Knowledge

• Knowledge of NHS organisations & medical services
• Knowledge of Radiology & Diagnostic Imaging
• Knowledge of national diagnostic waiting times
• Knowledge of CRS, RIS SECTRA, Microsoft office
• Validation including RTT (referral to treat)

Skills

• Effective interpersonal & communication skills
• Organisational & workload management skills
• Competent computer & software navigation skills & abilities(or the ability to learn in a feasible timeframe)
• Conflict & complaints resolution

Other

• Improvement orientated & self-motivated
• Able to undergo regular training and meet Statuary & Mandatory training requirements
• Accommodating to changes in safe systems of work (SSW) and standard operational procedures (SOP) where implemented to accommodate service needs and/or updated software & equipment