Imaging Administration Co-Ordinator

Liverpool Women's NHS Foundation Trust; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job description

Job Summary

An exciting opportunity has arisen in our Imaging service, based at Liverpool Women's Hospital for an Imaging Appointments Coordinator.

The Imaging Appointments Coordinator will have excellent communication skills with patients and all levels of staff including senior managers and clinicians and will possess the ability to identify capacity/demand issues within the Imaging Department and help to offer solutions to tackle this.

Main Duties and Responsibilities:

1. Supervise the day-to-day operations of the Imaging admin team.
2. Support staff in the handling of complex patient bookings and potentially complaints working closely with the Imaging support officer to resolve issues.
3. Ensure booking and scheduling of appointments is undertaken in line with the Trusts Policies.
4. Undertake the analysis of patient tracking lists and waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and actions as appropriate.
5. Provide advice and information on procedures, appointments and clinic arrangements to the Divisions and within the service.
6. Maintain an up to date electronic and paper office filing system appropriate to the relevant department and undertake filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area.
7. Manage the allocation of work on a daily basis, monitor staff progress in completion of allocated tasks and undertake audits of work within the department as appropriate.
8. Provide supervisory support within the department and line management directly to the Imaging Booking Clerk including support and training on an ad-hoc and agreed basis.
9. Support the Imaging support officer in reviewing clinical and non-clinical incidents relating to the service, undertaking root cause analysis of incidents and implementing remedial actions.
10. Contribute to the development of departmental standard operating procedures.

Qualifications & Learning

Essential:

• Educated to GCSE level or equivalent including English and Mathematics.
• European Computer Driving Licence (ECDL) Qualification or equivalent.

Desirable:

• Additional Customer Service or Administration qualification such as an NVQ Qualification.

Experience

Essential:

• Experience of working in a contact centre or equivalent appointment booking environment.
• Detailed knowledge of a hospital based Patient Administration System and Clinical Systems.
• Experience of providing day-to-day supervision to a small team preferably in an NHS environment.
• Previous experience of data entry/input.

Desirable:

• Experience of working in an NHS contact centre or equivalent appointment booking environment.
• Experience of developing policies and task specific standard operating procedures.
• Experience of staff management including sickness absence management, restoring and appraisal/personal development reviews.

Skills, Knowledge & Aptitudes

Essential:

• Good level of numeracy and literacy skills.
• Able to communicate clearly both in verbal and written communications.
• Good keyboard & PC skills.
• Organised and methodical with an attention to detail.
• Able to maintain accuracy to high standards.
• Professional and friendly telephone manner.
• Understanding of confidentiality, Data Protection and Caldicott principles.
• Able to recognise and resolve routine issues referring where appropriate.
• Knowledge of NHS waiting time requirements and procedures.

Personal Attributes

Essential:

• Good time management skills.
• Good organisational skills.
• Able to maintain a professional approach when working under pressure.
• Be able to maintain confidentiality.

Desirable:

• Ability to work flexibly.
• Appropriately assertive.
• Self-motivated and enthusiastic.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name:
Liverpool Women's NHS Foundation Trust

Address:
Liverpool Women's Hospital
Crown Street
Liverpool
L8 7SS

Employer's website:
https://www.liverpoolwomens.nhs.uk/