IM&T Technician

NHS Scotland; Glasgow; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

A forward-thinking organization is seeking an IM&T Technician to deliver world-class digital and security support within the NHS. This role involves providing essential technical assistance, managing onboarding processes, and ensuring efficient incident resolution. The ideal candidate will possess a degree in IT or equivalent experience, demonstrating a commitment to improving health and well-being in Scotland. With a hybrid working model and a comprehensive benefits package, this position offers a unique opportunity to contribute to vital public sector services while enjoying a balanced work-life environment.

Benefits

Pension Scheme

Occupational Health Services

Learning Resource Centres

Discounted Leisure Benefits

Flexible Working Policies

Qualifications

• Educated to Degree level or equivalent experience in IT Technical Support.
• Experience in managing onboarding and offboarding of staff.

Responsibilities

• Provide internal technical support for hardware, software, and systems.
• Manage incidents and requests to completion, triaging as necessary.

Skills

IT Technical Support

Systems Administration

Technical Support

Incident Management

Education

Degree in IT or equivalent experience

Job description

2 posts are available

About the Organisation:

National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.

The Post:

The core purpose of the Digital & Security organisation is the provision of world class Digital and Security expertise, solutions and services to our customers, which include NSS, NHS Boards, Scottish Government and the wider Public Sector in Scotland.

As an IM&T Technician you are the face of internal general technical support within NSS. You will support hardware, software and systems, triaging when necessary to specialist support teams, building networks of contacts, managing onboarding and offboarding of members of staff as well as creating and managing incidents and requests to completion.

The Candidate:

Applications are invited from individuals who are educated to Degree level or equivalent experience in a relevant discipline (e.g. IT Technical Support / Systems Administration).

Location and Working Pattern:

This post can be based in Gyle Square, Edinburgh or Delta House, Glasgow.

Currently hybrid working.

The work pattern for this post is Monday to Friday, 37 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits:

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion:

NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [e-mail]

Further information:

For an informal discussion on the post, please contact Michael McLeod, Team Leader on [e-mail]

Closing date for completed applications is Monday 12th May.

Further information on NSS is available from: https://www.nss.nhs.scot/

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).