IM&T Technician

NHS National Services Scotland; Glasgow; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking an IM&T Technician to provide essential technical support within their organization. This role involves managing hardware, software, and systems while ensuring seamless onboarding and offboarding processes. With a strong emphasis on collaboration and communication, you will work closely with various teams to resolve issues efficiently. The position offers a hybrid working arrangement, allowing for flexibility while contributing to the health and well-being of the community. If you are passionate about IT and looking to make a difference, this opportunity is perfect for you.

Benefits

Pension scheme

Work-life balance policies

Occupational health services

Learning resource centres

Discounts on leisure and shopping benefits

Qualifications

• Educated to Degree level or equivalent experience in IT.
• Experience in technical support and systems administration.

Responsibilities

• Provide internal technical support for hardware and software.
• Manage onboarding and offboarding of staff.
• Triaging issues to specialist support teams.

Skills

IT Technical Support

Systems Administration

Network Management

Incident Management

Education

Degree in IT or equivalent experience

Job description

Join to apply for the IM&T Technician role at NHS Scotland.

2 posts are available.

About The Organisation

National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland, providing invaluable support and advice at strategic and operational levels. NSS supports customers in delivering their services more efficiently and effectively, offering shared services on a national scale using best-in-class systems and standards. Our priority is to improve the health and well-being of the people of Scotland by working in partnership with colleagues across Health and Social Care to deliver fit-for-purpose solutions and systems, providing high-quality services that enable stakeholders to re-invest resources into essential services.

The Post

The core purpose of the Digital & Security organisation is to provide world-class Digital and Security expertise, solutions, and services to our customers, including NSS, NHS Boards, Scottish Government, and the wider Public Sector in Scotland.

As an IM&T Technician, you will be the face of internal general technical support within NSS. Your responsibilities include supporting hardware, software, and systems; triaging issues to specialist support teams; building networks of contacts; managing onboarding and offboarding of staff; and creating and managing incidents and requests to completion.

The Candidate

Applications are invited from individuals educated to Degree level or with equivalent experience in a relevant discipline (e.g., IT Technical Support / Systems Administration).

Location and Working Pattern

This post can be based in Gyle Square, Edinburgh, or Delta House, Glasgow. Currently, hybrid working arrangements are in place. The work pattern is Monday to Friday, 37 hours per week. It is a requirement that you reside within the UK for the duration of employment with NSS.

Benefits

Our benefits include a pension scheme, work-life balance policies, occupational health services, learning resource centres, and discounts on leisure, financial, and shopping benefits. For more details, see the HR Benefits Brochure.

Inclusion

NSS is committed to diversity and inclusion, supporting flexible working policies, staff health and well-being, and offering numerous learning and development opportunities. We guarantee to interview all disabled applicants who meet the minimum criteria and are an accredited Disability Confident Leader. For reasonable adjustments, contact the Recruitment Team at [e-mail].

Further Information

For an informal discussion, contact Michael McLeod, Team Leader, at [e-mail]. The closing date for applications is Monday, 12th May.

Further information about NSS is available at: https://www.nss.nhs.scot/. Please check your email regularly, including junk folders, as most correspondence is sent via email.