IFA Co-Ordinator (Administrator)

NJR Recruitment; East Midlands; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Private Medical Insurance

Life Assurance

Pension

Income Replacement

25 days' holiday

Job summary

NJR Recruitment is seeking an IFA Administrator (Co-ordinator) for a respected financial planning firm in Nottingham. This integral role supports Financial Planners and Paraplanners, ensuring accuracy and a client‑centred service across the business.

Join a busy, collaborative team where you will handle a varied workload, prepare meeting packs, book appointments, respond to client enquiries and help deliver high‑quality financial planning and advice.

Qualifications

• Previous experience in a Financial Planning support or administration role within financial services.
• Strong knowledge of Microsoft Office (Word, Excel, Teams, SharePoint).
• Knowledge of Intelligent Office (IO).
• Excellent organisational and interpersonal skills with attention to detail.
• Proactive, adaptable and client-focused approach.

Responsibilities

• Supporting clients and Financial Planners via telephone, email and video.
• Handling client enquiries and liaising with providers.
• Promoting the Personal Financial Portal and processing referrals.
• Booking appointments and managing Financial Planner diaries.
• Preparing complex meeting packs and supporting Financial Planners with client meeting preparation.
• Submitting instructions to platforms and providers.
• Working closely with Financial Planners on all aspects of their day‑to‑day client work.
• Meeting and greeting clients and visitors to the office when required.
• Opening, scanning and distributing incoming mail.
• Maintaining accurate and up‑to‑date client records, back‑office systems and shared folders.
• Contacting new and existing clients to obtain information on behalf of Financial Planners.
• Working closely with Paraplanners and other stakeholders to support clients and the delivery of financial planning services.
• Providing general administration and coordination support as required.

Job description

IFA Co‑Ordinator (Administrator)

Location: Nottingham - Hybrid

Salary: up to £32,000 (Experience dependant)

Hours: 35 hours per week, with flexibility to meet client and business needs

Contract: Permanent, Full-Time

NJR Recruitment is currently working with a highly respected, nationwide independent financial planning firm to recruit a IFA Administrator (Co‑ordinator)

This is an integral role within the business, providing essential support to Financial Planners and delivering an excellent, client‑centric service. The successful candidate will join a busy and collaborative team where accuracy, communication, and the ability to work to agreed timescales are key.

You will ideally have industry related experience of working within a similar role to be considered,

About the Role

As a IFA Administrator (Co‑ordinator), you will work closely with Financial Planners, Paraplanners and other key stakeholders to support the delivery of high‑quality financial planning and advice services.

You will be responsible for a varied workload, supporting clients directly while also ensuring the Financial Planners have everything they need to deliver an exceptional client experience.

What's on Offer?

• Salary up to £32,000
• 35‑hour working week with flexibility
• Hybrid working
• 25 days' holiday plus bank holidays
• Private Medical Insurance
• Life Assurance
• Pension
• Income Replacement

Key Responsibilities

• Supporting clients and Financial Planners via telephone, email and video
• Handling client enquiries and liaising with providers
• Promoting the Personal Financial Portal and processing referrals
• Booking appointments and managing Financial Planner diaries
• Preparing complex meeting packs and supporting Financial Planners with client meeting preparation
• Submitting instructions to platforms and providers
• Working closely with Financial Planners on all aspects of their day‑to‑day client work
• Meeting and greeting clients and visitors to the office when required
• Opening, scanning and distributing incoming mail
• Maintaining accurate and up‑to‑date client records, back‑office systems and shared folders
• Contacting new and existing clients to obtain information on behalf of Financial Planners
• Working closely with Paraplanners and other stakeholders to support clients and the delivery of financial planning services
• Providing general administration and coordination support as required

About You

The successful candidate will ideally have:

• Previous experience in a Financial Planning support or administration role within financial services
• Strong knowledge of Microsoft Office, particularly Word, Excel, Teams and SharePoint
• Knowledge of Intelligent Office (IO)
• Excellent organisational skills and strong attention to detail
• Good numeracy skills
• Excellent communication and interpersonal skills
• The ability to manage a varied workload and work effectively as part of a team
• The ability to work to tight deadlines with minimal supervision
• A proactive, adaptable and client‑focused approach

If you're an experienced Financial Services Administrator or Client Services professional looking for a varied role within a collaborative financial planning environment, we'd love to hear from you.