IFA Administrator

Titan Wealth; Basingstoke; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Private Medical Insurance post probat​

Attractive Pension Scheme

25 days Annual Leave

Hybrid working

Discretionary bonus

Employee Assistance Programme

Job summary

Titan Wealth Group is expanding rapidly and this role provides essential support to Financial Advisers and Consultants, delivering compliant financial and product advice. The role offers hybrid working with three days in the office and two from home, helping advisers prepare client reviews and manage IO data efficiently.

We expect strong IFA administration experience, good communication, and a proactive, collaborative approach.

Qualifications

• Minimum 12 months IFA administration experience supporting an advisor.
• Regulatory or financial industry experience is desirable.
• Excellent written and oral communication skills.
• Methodical, organised and accurate with attention to detail.
• Computer literate with good problem solving abilities.
• Knowledge of the advice process and collaboration skills.
• Willingness to learn and develop in a regulated environment.

Responsibilities

• Support advisers to prepare for client reviews and keep IO data up to date.
• Request and chase plan information from providers; upload to IO.
• Update contributions/withdrawals from provider histories and link transfers.
• Ensure client policy information is complete on IO and validate funds.
• Check income expectations and accuracy of client plans.
• Collate costs/charges information including commissions and adviser fees.
• Create client valuation reports using standard IO templates.
• Produce OneNote packs: Client Charter, FE Analytics, KID, data forms.
• Prepare cases for AST submission and chase missing information.
• Handle day-to-day client queries via phone/email and maintain files.
• Assist with new business processing and provider liaison.
• Stay updated on product changes, compliance policies, and training.

Skills

IFA administration

Regulatory experience

Written and verbal communication

Organised / methodical

Computer literacy

Attention to detail

Problem solving

Knowledge of the advice process

Collaborative / team player

Willingness to learn

Education

GCSE Maths (5+)

GCSE English (5+)

Good standard of education

Tools

IO platform

Job description

The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.

Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!

Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals.

This role will provide key support to Financial Advisers and Consultants, enabling the delivery of financial and product advice to clients in line with FCA regulations and internal company procedures.

This is a fantastic opportunity to join a scaling business at a pivotal stage of growth. You’ll benefit from clear progression opportunities, alongside ongoing support with professional development and further learning.

The role operates on a hybrid basis, with three days in the office and two days working from home.

Responsibilities

• Helping advisers to prepare for client reviews by:
• Ensuring all client and plan information is up to date on IO
• Requesting plan information from the respective providers either by post, email or direct from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received.
• Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans
• Adding the details of any missing policy information to IO as required
• Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value
• Checking the income expectations on all the clients plans to ensure that these are correctly recorded and update as required
• Collate the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund based or adviser charges
• Using the standard templates within IO, create and check the client valuation report and upload to IO
• Produce any ‘OneNote packs’ requested by the advisers including:
• Client Charter
• FE Analytics research on the funds held by the client
• KID (Key Information Documents)
• Data capture form from IO
• Client Valuation Report Producing comparisons between old and new centralised investment propositions
• Preparing cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
• If requested, the checking and validation of client income expectations held within the system
• Interrogation of the data and liaison with the adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
• Frequently interact with advisers and client support to ensure that we deliver an excellent customer service to all clients
• Produce client letters as required
• Answering phone calls as they come in via the Main Hunt Group
• Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
• To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.
• Create and maintain effective client files.
• New business processing and application submission.
• Liaising with product providers as and when necessary, chasing as often as required.
• Keep up to date with new products, technical or legislative changes within the marketplace
• Always comply with the Compliance policies
• Engage with training and development as applicable
• Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business

Essential Skills, qualities and Experience required:

• A minimum 12 month’s IFA administration experience, supporting an advisor
• Previous regulatory or financial industry experience is desirable
• Good written and oral communication skills.
• Methodical and organised.
• Computer literate
• Accurate with good attention to detail.
• Problem solving.
• Knowledge of the advice process
• True collaborator, takes initiative, curious
• A desire to learn and develop and step out of comfort zone

Essential Qualifications:

• Good standard of education
• Maths and English GCSE, grade 5 or above, or equivalent.

Titan expected behaviours:

• Commercial Awareness
• Innovation
• Collaboration
• Team contribution
• Professionalism

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:

Creativity– we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

Commitment– we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

Collaboration– we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Some of our benefits:

• Competitive salary
• Private Medical Insurance post probation
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave (plus buy and sell up to 5 days)
• Office Christmas close (3-days)
• Life Assurance
• Health cash plan
• Hybrid working
• Discretionary performance related bonus
• Employee Assistance Programme
• And lots of flexible benefits to choose from!

Some of our benefits:

• Competitive salary
• Private Medical Insurance post probation
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave (plus buy and sell up to 5 days)
• Office Christmas close (3-days)
• Life Assurance
• Health cash plan
• Hybrid working
• Discretionary performance related bonus
• Employee Assistance Programme
• And lots of flexible benefits to choose from!

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.