IDT Change Manager

Transformation Unit; Greater London; Hybrid; GBP 66,000 - 73,000; Full time

Job summary

St George’s University Hospitals NHS Foundation Trust is seeking a Change Manager for a 12-month fixed-term contract in the IDT department. The role focuses on managing change across Oracle Health/Cerner EPR and other applications, including clinical documentation and ePMA processes.

The postholder will design, deliver and train on new electronic workflows, engaging clinical and administrative staff to minimise disruption in a busy NHS environment.

Qualifications

• Degree, Master Degree, PhD or equivalent experience.
• Prince 2 foundation
• Change Management Qualification

Responsibilities

• Define the scope and deliverables of change requests.
• Develop expert knowledge of electronic clinical documentation and workflows.
• Analyse existing work processes against requirements.
• Design and implement new processes with services and staff.
• Engage staff to support changes and manage disruption.
• Provide line management and support to Change Agents and Analysts.
• Ensure benefits are tracked and change documentation is prepared.

Skills

Crisis management

Leadership

Cross-functional collaboration

Risk management

Stakeholder management

Working under pressure

Education

Degree/Master/PhD

Prince 2 foundation

Change Management Qualification

Tools

Microsoft Project

Visio

Job description

Main area Informatics Digital & Technology Grade Band 8a Contract Fixed term: 12 months (N/A) Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Hybrid working, however minimum on site 3 days a week) Job ref 200-NN-8345111-A&C-Z

Employer St George's University Hospitals NHS Foundation Trust Employer type NHS Site St George's University Hospitals NHS Foundation Trust Town London Salary £66,274 - £73,496 per annum Salary period Yearly Closing 17/11/2026 23:59

IDT Change Manager

Band 8a

Job overview

We currently have a Change Manager vacancy in the Change Team in our busy and fast paced IDT department and would welcome applications from interested and motivated candidates who are up for a true challenge!

The role is fix-term contracts for a 12 month period.

The Change Manager will support the ongoing process of change across the Trust relating to oracle Health/Cerner EPR and other applications’ optimisation and deployment. This includes clinical documentation and ePMA processes, and the establishment of electronic clinical pathways. These changes regularly impact on a large number of staff in the Trust and the post-holder will be responsible for helping minimise the expected disruption.

Main duties of the job

The post-holder will be responsible for understanding current processes and requirements and help design and deliver relevant electronic documentation. This is essential for the delivery of these changes and to meet the vision and strategy of the Trust development of our EPR and related systems and applications.

Within specified work-streams the post holder is expected to:

• Be responsible for defining and gaining agreement on the scope and deliverables of change requests.
• Develop expert knowledge of electronic clinical documentation and the work processes required to use it effectively.
• Analyse existing work processes against the Trust process requirements.
• Design and implement new and effective processes in collaboration with the services, ensuring real engagement with clinical, managerial and administrative staff at the Trust.
• Engage appropriate organisational change management techniques to prepare, manage and support change processes in a manner which seeks to minimise disruption to day-to-day business that will affect large numbers of staff at the same point in time.
• To support effective communications processes, ensuring real engagement with clinical, managerial and administrative staff.
• Be able to quickly adapt to changing priorities, new challenges, and emerging opportunities in a fast-paced environment.
• Support and work collaboratively with Change Agents and Senior Change Analysts within the team.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

• Work closely with identified clinical and other staff in each area to identify change requirements.
• Undertake a Gap Analysis between current work processes ‘As is’ and the processes that will be required upon implementation ‘To be’ of the new electronic clinical documentation system and provide documentation to support the changes to process i.e. downtime documentation, policies and procedures
• Work with clinical services to identify the requirements for training, equipment or amendments to current workflows, job roles and responsibilities.
• Ensure these requirements are met through relevant work streams.
• Facilitating the transition of staff and clinicians to new processes and implementing quality assurance strategies following the introduction of new Standard Operating Procedures and work processes.
• Consult and engage closely with staff at all levels who are affected by the changes in work processes and ensure the provision of support in the lead up and transition to the new processes.
• Provide line management and support to Change Agents in their work and professional development, and oversee their workload.
• Ensure that intended quality, efficiency and financial benefits of the proposed changes are clearly identified, defined and tracked (including by the development of specific measurements / indicators).
• Provide the Change Management perspective in the development of all change documentation.
• Advise Change Managers and Project Managers on all process review issues pertinent to a project.
• Support the sustainability of new processes that is required for the electronic clinical documentation to work effectively.
• Utilise Change Management knowledge to provide input into Programme Management control documents e.g. Share Point, Risk Register, Programme Plan as and when required.
• Work with colleagues across the hospital to adapt policies and procedures to fit with new processes as required. Provide expert clinical systems advice to policy development.
• Ensure system changes are appropriately transitioned to ‘business-as-usual’ with robust training and support arrangements in place.

Person specification

Education

• Degree, Master Degree, PhD or equivalent experience
• Prince 2 foundation
• Change Management Qualification

Skills & Abilities

• Proven ability to resolve crisis successfully using strong influencing skills
• Proven planning and organisational skills
• Proven ability to work cross-functional and inter-disciplinary
• Evidence of using own initiative
• Experience in risk management
• Proven ability to work under pressure and towards challenging timelines

Experience

• 3 years experience of leading change management programmes or projects
• Good understanding of potential project risks and issues
• 2 years’ experience of change management/business analysis.
• Experience in the use of process mapping tools e.g. Microsoft project, Visio
• Training, mentoring or coaching of colleagues
• Line management responsibilities for staff
• 3 years experience in electronic system change environment in the NHS

Leadership

• Self-motivated and enthusiastic with strong leadership skills and works under own initiative.
• Models Trust values

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.