Identity Verification Administrator - Band 4

Identity Verification Administrator - Band 4

Location: Leeds City Centre (Hybrid Working offered at discretion of the client)

Hours: Rotating shifts between 06:00-23:00, Monday-Sunday, 365 days a year (including public holidays)

This is a temporary position with the possibility of a further extension at the discretion of the business requirements.

Do you want to be part of a team that plays a crucial role in providing secure access to NHS digital services? We are looking for Identity Verification Administrators to join our ID Verification Team, ensuring patients and the public can safely access their health and care information through NHS Login.

About NHS Login

NHS Login is a key digital service designed to provide a safe, secure, and reusable way for users to access multiple health and social care services through a single login. This service allows individuals to prove their identity without needing to visit a GP, offering convenience and security.

About the Role

As an Identity Verification Administrator, you will be responsible for processing ID verification checks for NHS Login applications, ensuring security, accuracy, and compliance with strict protocols. Working as part of a dedicated team, your role will involve:

• Conducting ID verification checks against targeted service levels and key performance indicators (KPIs) for security, productivity, and quality.
• Becoming a subject matter expert in ID verification processes, assessing approximately 300 different types of global ID documents for authenticity.
• Comparing ID document data with the Personal Demographics Service (PDS) to prevent unauthorised access to patient records.
• Supporting other technical specialities, including Quality Assurance, Complex Cases, Training, Safeguarding, and Fraud Prevention.
• Maintaining high quality standards, ensuring strict adherence to processes and procedures.
• Contributing to the development of internal resources, control systems, and risk management frameworks.
• Mentoring and training less experienced team members.

About You

We are looking for individuals who have:

• Excellent attention to detail and the ability to prioritise workloads effectively.
• The ability to quickly understand, interpret, and adapt to frequently changing processes.
• Experience working within a compliance-focused environment, handling highly confidential data while ensuring strict adherence to protocols.
• Can meet targets in a performance-driven environment.
• Proficiency in Microsoft Office applications and the ability to quickly learn new systems.
• Strong communication skills, capable of engaging with stakeholders at all levels.
• Teamwork and mentoring skills, with a passion for supporting colleagues.
• A commitment to delivering exceptional customer service to users and stakeholders.

Why Join Us?

By joining our team, you will play a vital role in ensuring the security and accessibility of NHS digital services for millions of users. You will receive full training, ongoing development opportunities, and a chance to be part of an organisation that prioritises confidentiality, security, and quality service.

If you are conscientious, passionate about security, and thrive in a busy environment, apply now!